Sales Enablement Specialist
About The Position
Under general supervision, develops and implements strategies supporting the sales force and corporate initiatives, tailored to sales segments and their go-to-market, sales support, digital content, and development needs. Within FedEx Global Sales Enablement, success is measured by seller productivity, win rates, and commercial velocity. As part of the Information Design: Communications team, the Sales Enablement Specialist serves as a communications editor, content strategist, and advocate for the FedEx Sales organization. The role coordinates how the global sales force receives, processes, and acts on important business information, providing sellers with the information, positioning, and guidance to serve customers. The position is hybrid at a FedEx campus in Memphis, Tennessee; Plano, Texas; Pittsburgh, Pennsylvania; or Miami, Florida. Candidates must live within 50 miles of the campus and work onsite several times per week. Other remote locations may be considered for highly qualified candidates based on business need. The position is not eligible for sponsorship or relocation.
Requirements
- Bachelor's degree or equivalent work experience in Communications, Content Strategy, Journalism, or a related field.
- At least one year of professional business experience in project management, sales, learning and development, education, communications (including writing and editing), content management, creative development, or quantitative analysis. A related advanced degree may offset the experience requirement.
- Strong relationship-building, strategic partnering, research and analysis, project/program management, and written and verbal communication and presentation skills.
- Ability to innovate and consistently produce high-quality results.
- Ability to adapt and pivot when business-critical priorities shift, including under tight timelines.
- Must live within 50 miles of a listed campus location: Memphis, TN; Plano, TX; Pittsburgh, PA; or Miami, FL. Employees are required to work at the campus several times per week.
- Position is not eligible for sponsorship.
Nice To Haves
- Experience designing global and U.S. sales communications and content aligned with commercial priorities.
- Experience connecting email communications with longer-term content in a sales enablement platform and managing the lifecycle of content across channels.
- Experience defining, testing, and documenting content workflows and standard operating procedures across teams.
- Experience communicating global network service impacts and escalating complex or high-risk issues appropriately.
- Familiarity with or active use of Poppulo, Highspot/Seismic, and Gemini agents.
- A competitive, proactive orientation, with a focus on continually improving processes and thriving under ambitious performance standards.
- Other remote locations may be considered for highly qualified candidates based on business need.
Responsibilities
- Empower the sales team to execute by securing internal organizational buy-in, applying sales enablement practices, and translating sales strategy into actionable plans and courses of action.
- Translate business requirements into solution requirements for complex sales solutions; coordinate expertise, scope work, define delivery, and manage deployment timelines.
- Develop actionable plans for change programs, digital content, and communications supporting program readiness and rollout.
- Assess the effectiveness and impact of solutions and communicate results to stakeholders and Executive Leadership.
- Design global and U.S. sales communications and content, keeping messages clear, timely, and aligned with commercial priorities.
- Filter out low-value distractions and prioritize high-impact business directives to safeguard seller bandwidth.
- Connect email push communications with longer-term pull content in the sales enablement platform, owning the lifecycle of communications across both channels.
- Define, test, and document standard operating procedures for moving content from active email communications into the sales enablement platform, including standardized processes and handoffs.
- Oversee day-to-day communications to Sales about global service impacts, providing rapid and accurate updates on network events and escalating highly complex, broad-scope, or high-risk impacts to senior communicators.
- Use and champion digital tools, including Poppulo, Highspot/Seismic, and Gemini agents.
- Perform other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
