Sales Development Representative (SDR) - North America

evaluagent • Boston, MA

1d • Remote

About The Position

As our first dedicated SDR in North America, you'll play a critical role in shaping how we grow in one of our most important markets. This is a home-based position and you'll work directly with Account Executives, Marketing, GTM Operations, and North American leadership to generate pipeline, influence strategy, and help define the SDR motion we'll scale in the future. At evaluagent, we're building the future of quality management for contact centers. Our Automated Quality Management (AQM) platform helps customer experience, quality, and operations teams move beyond manually reviewing a handful of interactions and instead understand 100% of customer conversations across both human and AI agents. If you're a phone-first SDR who thrives in a high-autonomy environment and wants your work to have a visible impact, we'd love to hear from you.

Requirements

• 1–2 years of SDR, BDR, or outbound sales development experience in B2B SaaS
• Proven track record of achieving or exceeding meeting/SAO qoutas
• Phone-first mentality with confidence conducting cold and warm outbound calls
• Strong written communication skills
• Comfortable using AI tools and modern sales technology
• Based on the US East Coast (Eastern Time preferred) and able to work standard business hours with a regular two-hour overlap with our UK team
• Authorized to work without sponsorship

Nice To Haves

• Experience selling into or working alongside: Contact Centres, Customer Experience (CX), Customer Service Software, CCaaS, Quality Management, Workforce Engagement Management, Conversation Intelligence

Responsibilities

• Prospect into target accounts across the US and UK
• Qualify inbound marketing leads with a rapid response mindset
• Run outbound campaigns into named accounts
• Run phone-first discovery and qualification conversations
• Generate qualified meetings and Sales Accepted Opportunities for Account Executives
• Create high-quality handoff notes and qualification briefs
• Partner closely with Marketing, GTM Operations, and the AE team
• Contribute ideas and feedback that improve our go-to-market motion

Benefits

• 40 hours per week, Monday–Friday
• Flexible working hours
• Fully remote (US-based)
• Monthly home working allowance ($32.77)
• Co-working space allowance
• Work from abroad for up to 6 weeks
• Regular US team meet-ups
• 23 days PTO + US public holidays
• Your birthday off (paid)
• Paid volunteer day each year
• Company sick pay (up to 8 weeks)
• Medical insurance
• Mental health support via Talkspace
• 401(k) with employer contribution (Fidelity)
• Life insurance via Guardian

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed