Sales Development Representative (SDR)

Medsender • Toronto, ON

48d • $65,000 - $110,000 • Remote

About The Position

Medsender is a healthcare technology company focused on automating administrative work for healthcare providers to improve patient care. They started by addressing fax communication and have expanded to a platform that reads, routes, and writes documents into EHRs, handles referrals, and uses voice AI for phone calls. Thousands of providers across the US use Medsender, saving them millions of hours. The company is backed by Ballast Point Partners, has been recognized on the Inc. 5000 list for two consecutive years, and offers employees the chance to have real ownership and see the direct impact of their decisions in a field where significant software innovation is still needed.

Requirements

• Bachelor’s degree required.
• Ability and willingness to travel within the United States for team meetings, conferences, and customer events.
• 1+ years of experience in sales, business development, customer-facing healthcare roles, or related professional experience.
• Strong research skills to effectively understand the AI market, target industries, and potential customers’ needs.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to build rapport and engage healthcare professionals.
• Highly coachable with a demonstrated ability to receive and implement feedback.
• Competitive, self-motivated, and goal-oriented.
• Resilient and persistent with the ability to overcome rejection and maintain a positive attitude.
• Strong organizational and time management skills.
• Passion for sales and a genuine interest in learning the sales process.

Nice To Haves

• Experience making 80-100+ outbound calls per day in a sales development, recruiting, fundraising, or customer acquisition role.
• Experience selling or prospecting for companies in the AI, machine learning, or technology space.
• Healthcare administrative experience such as referral coordination, patient scheduling, medical records, front office operations, or practice management.
• Strong research skills and the ability to quickly understand customer challenges and business needs.
• Data-driven mindset with the ability to analyze outreach performance and optimize prospecting strategies.
• Experience using sales engagement tools and modern prospecting technology especially AI-powered solutions.

Responsibilities

• Research and identify prospective healthcare organizations, including physician groups, specialty practices, health systems, and other healthcare providers.
• Execute high-volume outreach through phone calls, emails, LinkedIn, and other channels to engage prospective customers and create sales opportunities.
• Conduct discovery conversations to understand prospect challenges, operational workflows, business priorities, and buying processes.
• Schedule qualified meetings for Account Executives and ensure smooth handoff of opportunities throughout the sales process.
• Maintain accurate records of all interactions and update the CRM system with lead information, status, and follow-up actions.
• Partner closely with Account Executives, Marketing, and Sales Leadership to optimize prospecting efforts and pipeline generation.
• Develop a strong understanding of healthcare operations, industry trends, competitive solutions, and Medsender’s product offerings.
• Consistently meet or exceed activity, pipeline generation, and meeting booking goals while providing feedback to leadership on market conditions and prospect responses.

Benefits

• Competitive salary and commission structure, with uncapped earning potential.
• Comprehensive benefits package, including health, dental, vision, and life insurance.
• Unlimited paid time off (PTO) and generous holiday schedule.
• Home office supplies stipend.
• Career growth opportunities within a rapidly growing healthcare technology company.
• The opportunity to make a meaningful impact on the future of healthcare by helping providers reduce administrative burden and improve patient care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level