Sales Development Manager
About The Position
Develop Health is hiring a Sales Development Manager to lead the team that calls provider offices on behalf of partner pharmacies. When a prescription requires prior authorization, the team contacts the prescriber's office to obtain needed information, most often clinical notes, and returns callbacks. The speed and effectiveness of these calls can affect when patients receive medication. The manager will lead a small team using an in-house calling tool, and own calling capacity, call and callback speed, and provider-office response rates. The role reports to the Head of Provider Growth, or to the CEO until that position is filled. The position is based in Salt Lake City, initially remote and expected to become hybrid longer-term as the company builds a local hub. The schedule is an early shift, 7 a.m.–4 p.m., to reach East Coast prospects. The manager will hire, train, coach, and schedule callers; set team cadence; monitor calls and provide feedback; and make calls personally, especially early in the role. They will manage calling metrics, report results weekly, improve scripts and processes, coordinate phone outreach with digital outreach owned by the growth marketing lead, and partner with engineering to improve the calling tool. Develop Health uses AI to automate healthcare processes such as benefit verification and prior authorization. The company says it has helped more than 2.5 million patients and partners with large pharmacy benefit managers and payers. Healthcare experience is not required, but the manager must learn the domain quickly. The role is suited to someone comfortable building a small team and its processes rather than inheriting a large organization or polished tools.
Requirements
- Experience managing an outbound calling team, such as SDR, inside sales, or patient access, with phone as a primary channel.
- Experience hiring and coaching callers.
- Ability to manage a team using metrics such as activity, speed to lead, connect rate, and conversion, and to explain a metric improvement.
- Strong phone skills, including the ability to get past a front desk politely and prompt a busy office to act.
- Process-building experience, such as improving a queue, writing a playbook, or setting up a CRM or dialer workflow, and providing useful feedback to tool builders.
- Quantitative fluency and ability to break down a funnel and identify where it is underperforming.
- Ability to take direction, work independently, and move quickly.
- Ability to learn prior authorization, medication access, provider-office workflows, and the rules for what HIPAA allows on calls.
Nice To Haves
- Healthcare phone outreach experience in specialty pharmacy, hub services, revenue cycle, or a medical office.
- Experience as an early hire at a high-growth or early-stage startup.
- Experience with AI voice agents or modern dialer tooling.
Responsibilities
- Hire, train, coach, and schedule callers; set the daily cadence, listen to calls, and provide feedback.
- Make calls personally, especially early in the role.
- Determine when to add headcount or use outside help, supported by operational data.
- Own calling metrics, including capacity versus demand, time from task to first call, callback response time, reach rate, and response rate.
- Report calling metrics weekly and explain changes.
- Own and test call scripts and talking points for different types of provider offices.
- Coordinate with the growth marketing lead so phone and digital outreach work together on the same offices.
- Work with engineering to identify calling-tool bottlenecks, missing data, and prioritized improvements.
Benefits
- Competitive base salary plus meaningful early-stage equity.
- Modern calling and AI tooling built in-house and continually improved.
- Work that directly accelerates access to medication for patients, with room to grow as the team scales.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
