Sales Development Manager

Kikoff•Phoenix, AZ

14d•Onsite

About The Position

Kikoff is a profitable, pre-IPO fintech company focused on empowering financial security. We are experiencing significant growth and are looking for a Sales Development Manager to lead and scale our Sales Development Representative (SDR) teams in our new Phoenix office. This role involves managing two distinct SDR teams: the Enterprise Sales Development team, which focuses on outbound outreach to strategic prospects like financial institutions and fintech platforms to book qualified meetings for the Business Development team, and the Kikoff Ambassadors team, which conducts outbound outreach to small businesses to sign them up as affiliate partners. As one of the first leadership hires in the Phoenix office, you will play a crucial role in shaping the team's culture, processes, and performance, building upon an established playbook and early traction.

Requirements

Based in or willing to work from our Phoenix, AZ office 5 days per week.
Experience managing or supervising a team of SDRs, BDRs, or inside sales reps, ideally in a high-volume outbound environment.
Track record of driving team performance against activity, meeting, and pipeline targets and of coaching underperforming reps back to standard.
Strong, hands-on coaching ability; comfortable listening to calls and reviewing emails to give direct, specific feedback.
Ability to guide SDRs on generating high-impact lead lists that align with our defined Ideal Customer Profile.
Experience with CRM tools and sales engagement or prospecting platforms; comfortable getting hands-on with the team's tech stack.
Excellent organizational skills, with the ability to manage two distinct team priorities and outreach motions at once.
Comfortable operating in a fast-paced, early-stage environment where processes are still being refined.
Strong written and verbal communication skills, with the ability to represent the team's performance and needs to senior stakeholders.
Familiarity with cold outreach, affiliate/partnership, or channel sales motions.
Bachelor's degree is preferred.

Nice To Haves

Fintech or financial services experience is a plus.

Responsibilities

Lead, manage, and coach a team of approximately six SDRs across two teams (Kikoff Enterprise and Kikoff Ambassadors).
Run a regular cadence of 1:1s, team huddles, and coaching sessions to develop rep skills and ensure accountability.
Own and report on key team metrics, including dials, emails sent, LinkedIn touches, meetings booked, and partners onboarded.
Monitor and QA calls and outreach to ensure quality, coaching reps on objection handling, messaging, and consultative selling.
Continuously refine outreach scripts, cadences, and playbooks for both Enterprise and Ambassadors motions based on performance data.
Partner closely with Kikoff's Enterprise Business Development team to ensure high-quality, well-briefed warm introductions.
Partner closely with Kikoff's Affiliate & Partnerships team to align on target verticals, partner vetting, and onboarding processes.
Own hiring, onboarding, and training for new SDRs as the team scales.
Maintain team-wide CRM hygiene and reporting for clear visibility into pipeline, activity, and productivity.
Ensure the team follows required vetting and compliance procedures for onboarding affiliate partners.
Identify and recommend opportunities to scale the team and improve conversion as the Phoenix office grows.
Act as the voice of the market internally, bringing insights from partners and prospects back to Kikoff to inform product development and go-to-market strategy.