American Girl NYC - Sales Dept Clerk (permanet/ptu)

Mattel•New York, NY

10d•Onsite

About The Position

The Part-Time Sales Department Clerk is part of the American Girl New York City retail store team. The role provides prompt, efficient, and exceptional sales assistance in a customer-oriented retail environment. The clerk assists customers with product and service needs, shares information about store events and promotions, processes transactions, helps resolve customer concerns, and supports the team in meeting company goals. The stated pay range is $19 per hour; actual base pay depends on work location, skills, and experience.

Requirements

Basic computer skills.
Willingness to work a flexible retail schedule, including days, nights, and weekends.

Nice To Haves

Sales experience in specialty retail or the service industry.
Some experience using a point-of-sale (POS) system.
Experience working with children.

Responsibilities

Approach, acknowledge, and promptly assist customers, including handling multiple customers effectively.
Assess and meet customer merchandise and service needs by sharing product knowledge, answering questions, directing customers to merchandise, suggesting additional purchases, and staying aware of product availability.
Share information with customers about store events, promotions, and activities.
Process point-of-sale transactions promptly and accurately.
Help resolve customer problems and suggest or share product knowledge to turn returns into exchanges.
Communicate merchandise and service needs to management in a timely manner.
Provide assistance to accomplish team and company goals.