American Girl NYC - Asset Protection Associate PTU/Perm

Mattel • New York, NY

1d • Onsite

About The Position

The American Girl New York City retail store is seeking an Asset Protection Associate to help maintain a safe environment for customers and employees and safeguard company assets. The role requires multitasking, strong communication, compassion, understanding, and professional detachment. The associate provides customer service, helps manage and de-escalate difficult situations, monitors safety, and supports loss prevention.

Requirements

• A valid state-specific security license is required.
• Must be available to work evening, weekend, and holiday shifts.

Nice To Haves

• One to two years of loss prevention, law enforcement, criminal justice, military, or security experience.
• Working knowledge of Microsoft Word, Excel, and Outlook.
• Demonstrated ability to work with a broad and diverse workforce and customer base, including children.

Responsibilities

• Maintain a safe environment for customers, guests, and store employees by monitoring and correcting safety concerns.
• Control and guide customer traffic when needed.
• Provide positive, friendly, professional service to internal and external customers.
• Use appropriate skills to diffuse escalated situations.
• Prevent loss of company assets through surveillance, employee package checks, and trash checks.
• Apply knowledge of civil and criminal laws pertaining to retail security.
• Serve as a safety mentor for store employees and lead by example.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed