Sales & Customer Service Coordinator

Voda Cleaning & Restoration of Utica, Rochester and Washington•Shelby Charter Township, MI

12d•$18 - $30•Hybrid

About The Position

Voda Cleaning & Restoration is a growing restoration and cleaning franchise serving Oakland, Macomb, and Lapeer counties. We handle water damage, mold remediation, carpet cleaning, and more — and we're building our core team to match our growth. We're looking for someone who is natural on the phone, great with people, and has the personality to walk into a room and build relationships. If you're looking to grow professionally and want to build a career — not just fill a seat — we want to hear from you. We care more about who you are than what your resume says.

Requirements

Natural on the phone and in person — you're comfortable talking to people, building rapport quickly, and making someone feel heard.
Confident enough to have a real conversation with a hesitant customer — not pushy, but able to address concerns and guide someone to a decision.
Outgoing and community-minded — you're comfortable walking into a networking event, introducing yourself, and representing a brand with confidence.
Someone who takes their work seriously and wants to grow professionally over time.
Organized and dependable — the office side of this role is real and important. You follow through, keep records, and stay on top of things.
Basic computer skills — email, scheduling software, CRM tools (we'll train you on our systems).

Nice To Haves

Some prior experience in office admin, customer service, or sales is a plus — but not required. The right attitude and work ethic matter more.

Responsibilities

Follow up on unbooked leads — when a customer didn't convert from an initial contact, you step in, have a real conversation, address their concerns, and get the job booked.
Handle inbound calls with confidence — answer questions, overcome objections, and close the appointment. No script, just genuine communication.
Coordinate scheduling and communicate job details clearly with customers.
Follow up after every completed job — confirm satisfaction, collect payments, and request reviews.
Maintain accurate customer records in our CRM system.
Manage daily office communications — emails, calls, and scheduling.
Assist with invoicing, payment follow-ups, and basic reporting.
Keep the office organized and operations running smoothly.
Help prepare weekly activity summaries and set up for the week ahead.
Represent Voda at local Chamber of Commerce events, BNI meetings, city and community events.
Build relationships with real estate agents, property managers, facilities managers, and other referral partners.
Identify and pursue new commercial account opportunities in our service area.
Develop a consistent outreach routine and keep records of prospect interactions.