Sales CRM Account Executive
About The Position
The Sales CRM Account Executive oversees market success for ServiceNow’s CPQ and CRM products, which are built on its Service Management platform and provide a single source of truth for enterprise processes. The role supports strategy and solution wins for specialty solution areas, with activities varying according to the solution area and engagement model. The Account Executive supports territory strategy and account planning, helps customers understand the value of digital transformation, and collaborates with account teams, customers, and partners to develop strategy. The role also coordinates with solution consultants on capability roadmaps, coaches sales colleagues on specialty solution knowledge, and adapts time allocation to territory and account-team needs. The position requires travel of 30–50%. ServiceNow lists the work persona as Flexible or Remote.
Requirements
- Experience leveraging or critically considering how to integrate AI into work processes, decision-making, or problem-solving, including using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact.
- At least 5 years of knowledge about the return on investment of specialty solution areas to lead solution wins.
- Experience as an Account Executive or in an alternative sales or customer-service role.
- Understanding of business sales processes.
- Travel requirement of 30–50%.
Responsibilities
- Support territory strategy and planning to improve vertical understanding, account use-case targeting, and execution.
- Provide input to Account Executives during account planning based on territory strategy and recommendations.
- Ensure recommendations for territory strategy and account planning align with Now Value principles.
- Help customers envision the value of digital transformation and develop strategy in partnership with the account team, customers, and partners.
- Coordinate with Solution Consultants and Specialist Solution Consultants on capability roadmaps to obtain feedback and agreement, according to the engagement model.
- Coach Account Executives, ADRs, and ACEs on foundational specialty-solution knowledge to identify opportunities and help manage the sales cycle.
- Adjust time allocation to the needs of the territory and account team, and celebrate successes.
Benefits
- Health plans
- Flexible spending accounts
- 401(k) plan with company match
- Employee stock purchase plan
- Matching donations
- Flexible time away plan
- Family leave programs
- Equity, when applicable
- Variable/incentive compensation
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
