Sales CRM Account Executive

ServiceNow•Santa Clara, CA

10h•$126,350 - $208,500

About The Position

The Sales CRM Account Executive oversees the market success of ServiceNow's CPQ and CRM products, which are built on the Service Management platform and provide a single source of truth for enterprise processes. The role supports strategy and solution wins for specialty solution areas, with responsibilities varying according to the solution area and engagement model. It works with account teams, customers, and partners to develop territory and account strategies, communicate the value of digital transformation, and identify and manage specialty solution opportunities.

Requirements

Experience leveraging or critically considering how to integrate AI into work processes, decision-making, or problem-solving.
At least 5 years of knowledge of the return on investment of specialty solution areas to lead solution wins.
Experience as an account executive or in an alternative sales or customer-service role.
Understanding of business sales processes.
Travel required: 30–50%.

Responsibilities

Support territory strategy and planning to improve vertical understanding, account use-case targeting, and execution.
Provide input to account executives during account planning based on territory strategy and recommendations.
Ensure recommendations for territory strategy and account planning align with Now Value principles.
Help customers envision the value of digital transformation and develop strategies in partnership with the account team, customers, and partners.
Coordinate with SCs and Specialist SCs on Capability Roadmap feedback and agreement, according to the engagement model.
Coach AEs, ADRs, and ACEs in foundational specialty solution knowledge to identify specialty solution opportunities and help manage the sales cycle.
Adjust time allocation across responsibilities to meet territory and account-team needs, and celebrate successes.