Sales CRM Account Executive
About The Position
The Sales CRM Account Executive oversees market success for ServiceNow’s CPQ and CRM products, which are built on its Service Management platform and provide a single source of truth for enterprise processes. Depending on the engagement model and coverage capacity, the role supports strategy and solution wins for specialty solution areas, with responsibilities tailored to the territory and account team. The role contributes to territory strategy and account planning, helps customers envision the value of digital transformation, and partners with account teams, customers, and partners to develop strategy. It also coaches account executives and other sales team members on foundational specialty-solution knowledge to identify opportunities and help manage the sales cycle. The position requires 30–50% travel.
Requirements
- Experience leveraging or critically considering how to integrate AI into work processes, decision-making, or problem-solving, such as through AI-powered tools, workflow automation, AI-driven insights, or exploring AI’s potential impact.
- At least 7 years of knowledge regarding return on investment for specialty solution areas, sufficient to lead a solution win.
- Experience as an account executive or in an alternative sales or customer-service role.
- Understanding of business sales processes.
- Willingness to travel 30–50%.
Responsibilities
- Support territory strategy and planning to improve vertical alignment, account use-case targeting, and execution.
- Provide input to account executives during account planning based on territory strategy and recommendations.
- Ensure recommendations for territory strategy and account planning align with Now Value principles.
- Help customers envision the value of digital transformation and develop strategy in partnership with the account team, customer, and partners.
- Coordinate with solution consultants and specialist solution consultants on the Capability Roadmap to provide feedback and agreement, depending on the engagement model.
- Coach account executives, ADRs, and ACEs on foundational specialty-solution knowledge to identify opportunities and help manage the sales cycle.
- Adapt time allocation across responsibilities to the needs of the territory and account team, and celebrate successes.
Benefits
- Health plans, including flexible spending accounts
- 401(k) plan with company match
- Employee stock purchase plan (ESPP)
- Matching donations
- Flexible time away plan
- Family leave programs
- Equity, when applicable
- Variable/incentive compensation
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
