Sales Coordinator

InCord•Colchester, CT

3d•$20 - $22•Onsite

About The Position

InCord is seeking a detail-oriented Sales Coordinator to provide primary inside support to the Sales Manager and handle day-to-day customer service responsibilities. The role serves as a liaison among Sales, Production, Purchasing, and Technical Support to help manage projects and support efficient operations. The successful candidate will contribute to departmental and company growth, operational excellence, and customer service. InCord describes itself as a leading manufacturer in the safety netting industry and a Green Business Platinum Certified company.

Requirements

High school degree required; an associate degree in business is desired.
1–2 years of proven customer service support experience.
Strong accounting skills.
Strong phone contact-handling skills and active listening.
Familiarity with CRM systems and practices.
Customer orientation and ability to adapt and respond to different types of people.
Excellent communication skills, including good written and verbal English.
Ability to multitask, prioritize, and manage time effectively.
Positive, can-do attitude.
Accuracy and attention to detail.
Good organizational, computer, keyboard, and administrative skills.
Ability to work under pressure and meet deadlines.
Proactive approach to responding.
Product knowledge covering netting products, hardware, and general installation; ability to read drawings, create simple drawings and bills of materials, and follow production steps.

Nice To Haves

Associate degree in business.

Responsibilities

Provide primary inside support to the Sales Manager.
Communicate lead times, material availability, inventory shortage dates, and special purchasing requirements.
Escalate complaints, missing items, late shipments, change orders, and severe customer dissatisfaction to the manager as needed.
Review major projects with the inside team and communicate questions, concerns, or recommendations to the manager.
Exercise independent judgment and make decisions about significant sales matters.
Review incoming orders for accuracy before sales order entry, including required drawings, special-order materials, and special lead-time or shipping requirements.
Verify payment terms with Accounting or request prepayment when necessary.
Review Salesclerk order data entry to reduce errors and forward incomplete orders for further processing.
Provide product knowledge and support for netting products, hardware, and general installation; read drawings, create simple drawings and bills of materials, and follow production steps.
Provide customer service, respond to questions, prepare quotes, and discuss complaints when the Sales Manager is unavailable.
Initiate and complete ISO 9001 documentation when necessary and in accordance with procedures.
Perform Clerk duties to manage order volume and cover the Clerk's time off.
Communicate with the division's assistant production manager about customer compliments and concerns, pending projects, and lead times for rush orders.
Assist the Sales Manager with quoting, sending samples, answering questions, and general customer service.
Perform other duties as assigned.