Sales Coordinator (Full Time)

Terranea Resorts•Rancho Palos Verdes, CA

3d•Onsite

About The Position

The Sales Coordinator supports Sales Managers, Executive Meeting Managers, and Executive Managers in the sales department, helping secure group business from a national market and providing administrative support to the sales office. The position is a first point of contact for prospective Terranea Resort group customers and requires professional customer interactions and an understanding of direct sales, account deployment, and distribution channels related to group room sales. The coordinator assists with site-tour planning, proposals, contracts, and client communications; answers and qualifies sales inquiries for distribution to the appropriate manager; and supports multiple Sales Managers in closing group business. The role requires proficiency with computer systems and Microsoft Office, strong interpersonal and communication skills, and the ability to multitask, solve problems, and adapt to changing situations. Knowledge of Delphi, Cvent, and Knowland Group software is a plus.

Requirements

High school diploma or GED.
Proficiency with computer systems and Microsoft Office products.
Ability to multitask, solve problems, manage administrative expectations, and adapt to differing situations.
Excellent interpersonal skills.
Ability to communicate verbally and in writing in English and prepare proposals.
Ability to access and accurately input information using a moderately complex computer system.
Ability to effectively handle internal and external guests with patience, tact, and diplomacy, including resolving conflict.
Ability to lift, push, and pull at least 25 pounds.
Ability to stand, walk, or sit for 6–8 hours per day.
Hearing and visual ability to observe and detect signs of emergency situations.

Nice To Haves

College degree preferred.
Industry certifications are a plus.
Working knowledge of Delphi, Cvent, and Knowland Group software is a plus.

Responsibilities

Answer the general sales line, qualify inquiry calls, and route them to the appropriate Sales Manager for follow-up.
Create written correspondence and prepare proposals for Sales Managers when requested.
Coordinate site inspections, including on-site communication, planning, and follow-through.
Maintain continuous communication with National Sales Managers regarding business follow-up and closure.
Participate in DH&R sales programs, including Synergy Sales and Affinity Team sales, and advocate for sister properties within the portfolio.
Perform general office duties and assist other personnel as required.
Assist National Sales Managers with expense reporting and compliance with travel policies.
Maintain positive working relationships with departments that interact with convention groups.
Audit contracts for accuracy against the Delphi property management system.
Stay up to date on industry trends and recommend operational changes when appropriate.
Maintain contact and strong relationships with DH&R National Sales, representation firms, and third-party contacts.
Participate in training and apply an understanding of the legality of contractual agreements.
Effectively address internal and external guests, using patience, tact, and diplomacy to gather facts and resolve conflict.
Analyze resource reports using Delphi, Market Vision, Cvent, Knowland Group, and related systems.
Support multiple Sales Managers in their efforts to close group business.
Communicate verbally and in writing in English and prepare dynamic proposals.
Access and accurately enter information using a moderately complex computer system.
Provide hands-on support during peak business periods.
Identify public-relations opportunities in emerging business markets.
Contribute to a productive work environment and motivate associates.
Establish, measure, monitor, and evaluate processes and policies.
Develop targeted account lists using reader board services for defined markets and customer profiles.
Attend department and other property meetings as required.