Sales Coordintaor

HEI Hotels & Resorts•New York, NY

15d

About The Position

Assist the Sales Team with the administrative functions required for effective hotel sales and management. The role supports Sales Managers and clients, handles booking inquiries and VIP reservations, prepares and processes documents, answers and directs telephone calls, and maintains department records. The position is with Freehand New York, part of HEI Hotels & Resorts.

Requirements

Basic administrative knowledge, including business letters, formats, and telephone etiquette.
Ability to deal effectively with internal and external customers, including those requiring patience, tact, and diplomacy.
Ability to access and accurately input information using a computer and Microsoft Office Suite.
Ability to follow written and verbal instructions.
Ability to stand and/or sit and continuously perform essential job functions for the duration of a shift, with or without reasonable accommodation.
Ability to set up and maintain filing systems.
Effective verbal and written communication skills.
Ability to adapt communication style for different audiences, including supervisors, coworkers, and the public.

Nice To Haves

Hotel experience preferred.

Responsibilities

Act as a liaison between Sales Managers and clients when a Sales Manager is absent; take booking inquiry information by phone and prepare the appropriate paperwork.
Use word-processing and other software to enter data and produce contracts, correspondence, forms, memoranda, and other documents.
Answer telephone calls, respond to inquiries clearly and pleasantly, direct callers’ requests, and accurately record and promptly distribute messages.
Distribute time-sensitive documents to appropriate people and locations throughout the hotel and retrieve or place documents in designated receptacles.
Handle individual reservations for VIP clients, ensuring arrangements such as upgrades are managed properly and coordinating with other departments through oral and written instructions.
Organize, file, and retrieve documents in appropriate binders to maintain essential department records.
Comply with attendance rules and be available to work regularly.
Perform other job-related duties as assigned.