Sales Coordintaor

HEI Hotels and Resorts•New York, NY

13d

About The Position

The Sales Coordinator assists the Sales Team with administrative functions needed for effective hotel sales and management. The role supports communication between sales managers and clients, processes booking inquiries and related documentation, handles VIP reservations, and maintains department records. It also includes answering and directing telephone inquiries, distributing time-sensitive documents, and coordinating arrangements with other hotel departments.

Requirements

Basic administrative knowledge, including business-letter formats and telephone etiquette.
Ability to deal effectively with internal and external customers, including people requiring patience, tact, and diplomacy.
Ability to access and accurately enter information using Microsoft Office Suite.
Ability to follow written and verbal instructions.
Ability to stand and/or sit and continuously perform essential job functions for the duration of a shift, with or without reasonable accommodation.
Ability to establish and maintain filing systems.
Effective verbal and written communication skills.
Ability to adapt communication style to different audiences, including supervisors, coworkers, and the public.

Nice To Haves

Hotel experience preferred.

Responsibilities

Act as a liaison between Sales Managers and clients when a Sales Manager is absent.
Take booking inquiry information by phone and prepare the appropriate paperwork.
Use word-processing and other software to enter data and produce contracts, correspondence, forms, memoranda, and other documents.
Answer telephone calls and respond to inquiries clearly and pleasantly; use judgment to direct callers’ requests.
Record messages accurately and distribute them to staff promptly.
Distribute documents to appropriate people and locations to support timely processing by hotel and supplier staff.
Transport documents weighing up to 10 pounds to offices, mailrooms, and other locations throughout the hotel building.
Retrieve and place documents in designated receptacles, including locations up to 6 feet high.
Handle individual reservations for VIP clients and coordinate arrangements, including upgrades, with other departments using oral and written instructions.
Organize, file, and retrieve documents in appropriate binders to maintain departmental records.
Comply with attendance requirements and be available to work regularly.
Perform other job-related duties as assigned.