Part-Time Sales Coordinator

HEI Hotels and Resorts•New York, NY

About The Position

Assist the Sales Team with the administrative functions needed for effective hotel sales and management at the Courtyard New York Manhattan Fifth Avenue. The role serves as a liaison between sales managers and clients when a sales manager is unavailable, handles booking inquiries and VIP reservations, prepares and processes sales documents, responds to telephone inquiries, and maintains departmental records. It also involves distributing and transporting documents throughout the hotel and coordinating arrangements with other departments. The position is part-time and pays $28.50–$29.50 per hour. Hotel experience is preferred. The role requires administrative and computer skills, effective communication, customer service, and the ability to follow instructions and maintain filing systems. Employees must be able to perform essential job functions throughout their shift, with or without reasonable accommodation.

Requirements

Basic administrative knowledge, including business-letter formats and telephone etiquette.
Ability to deal effectively with internal and external customers, including those requiring patience, tact, and diplomacy.
Ability to access and accurately enter information using Microsoft Office Suite.
Ability to follow written and verbal instructions.
Ability to stand and/or sit and continuously perform essential job functions for the duration of a shift, with or without reasonable accommodation.
Ability to establish and maintain filing systems.
Effective verbal and written communication skills.
Ability to adapt communication style for different audiences, including supervisors, coworkers, and the public.

Nice To Haves

Hotel experience preferred.

Responsibilities

Act as a liaison between sales managers and clients when a sales manager is absent.
Take booking inquiry information by phone and prepare the appropriate paperwork.
Use word-processing and other software to enter data and produce contracts, correspondence, forms, memoranda, and other documents.
Answer telephone calls and respond to inquiries clearly and pleasantly; use decision-making skills to direct callers’ requests.
Accurately record staff messages and distribute them promptly.
Distribute documents to appropriate people and locations to ensure timely processing by hotel and supplier staff.
Transport documents weighing up to 10 pounds to offices, mailrooms, and other locations throughout the hotel.
Retrieve and place documents in appropriate receptacles located up to 6 feet high, including mailboxes and file cabinets.
Handle individual reservations for VIP clients.
Ensure arrangements, including upgrades, are handled properly and coordinate with other departments through oral and written instructions.
Organize, file, and retrieve documents in appropriate binders to maintain essential departmental records.
Comply with attendance rules and be available to work regularly.
Perform other job-related duties as assigned.