Sales Coordinator I

Toray CMA Career•Tacoma, WA

19d

About The Position

The Sales Coordinator I plans, coordinates, and initiates the processing of customer purchase orders. The role works with management and sales teams on customer forecasting, order processing, product availability, delivery schedules, and follow-up to help ensure customers receive conforming products on time and department goals are met. The position maintains professionalism in a self-directed team environment and supports Sales Operations as needed. The role coordinates order fulfillment and shipments, manages customer order records and systems, tracks materials through production and testing, and communicates with customers, carriers, and internal departments. It also supports compliance with shipping and export requirements, customer service, sales-team organization, and accounting guidelines. Occasional out-of-state travel for training and site visits may be required. The position is generally performed in an office environment. It requires English communication skills, occasional quick decisions about product needs and customer order issues, basic mathematical ability, and the ability to perform essential functions with or without accommodation. Applicants must meet the U.S. Person definition under ITAR and/or EAR because the role involves information subject to export-control regulations.

Requirements

Associate’s degree in Business, Sales/Marketing, or a related field.
At least 2 years of experience in a sales support or coordination role, customer service role, or related field.
General computer experience and proficiency with Microsoft Office, including Excel, Word, PowerPoint, and Outlook.
Strong attention to detail and proficiency in data entry and data management.
Ability to use communication platforms such as Microsoft Outlook and Zoom.
Strong organizational skills and ability to manage multiple priorities, adapt to change, and maintain accuracy.
Strong problem-solving skills.
Excellent verbal and written communication skills.
Ability to self-motivate, take initiative, and maintain focus.
Skill in handling customer inquiries, resolving complaints, and supporting customer satisfaction.
Ability to develop close working relationships with internal and external customers.
Strong interpersonal skills and ability to work independently and in a team-oriented environment.
Knowledge of sales department techniques and familiarity with compliance policies and regulations.
Must qualify as a “U.S. Person” under ITAR and/or EAR: a U.S. citizen or national, U.S. permanent resident, or person lawfully admitted to the U.S. as a refugee or granted asylum.
Ability to read, write, speak, and understand English at a level necessary to perform assigned responsibilities.
Ability to make basic mathematical computations and understand and apply work specifications.
Ability to perform the essential functions of the position with or without accommodation.

Nice To Haves

Experience with ERP software, such as Microsoft Dynamics 365 or similar platforms.
Working knowledge of sales coordination processes and techniques.
General knowledge of import/export laws and regulations.

Responsibilities

Process customer purchase orders and coordinate and schedule domestic and international product shipments.
Manage open orders for multiple customer accounts simultaneously.
Review purchase orders and related documents for compliance with internal procedures and customer requirements.
Maintain accurate records for individual orders and keep systems and internal processes accurate and up to date.
Track material status through production, testing, and finished-product stages to support on-time delivery.
Confirm products meet required certifications and specifications and obtain necessary management approvals before shipment.
Communicate with carriers, forwarders, and logistics providers about shipments, and inform customers of delivery-schedule changes.
Maintain conformance with applicable domestic shipping and import/export laws and regulations.
Respond promptly to customer inquiries and provide accurate information and support, including helping determine root causes and corrective-action solutions when needed.
Support the sales team in achieving targets through effective follow-up and organization.
Collaborate with Production, Planning, Administration, Technical, Accounting, Quality Assurance, Contracts, Compliance, and other departments to facilitate sales operations.
Research customer open orders against available credit as necessary to comply with established accounting guidelines.
Maintain confidentiality of proprietary information and information related to customers and customer orders.
Provide general support to Sales Operations staff, including coverage and assistance with order processing and fulfillment.
Travel out of state occasionally for training and site visits, as applicable to the position.

Benefits

Medical and prescription coverage through Blue Cross/Blue Shield, with HSA, Gold, and Silver plan options; coverage starts the first day of the month after hire.
Vision coverage through VSP.
Dental coverage through Delta Dental, with Basic and Buy-up plan options.
Flexible Spending Accounts (FSA).
80 hours of vacation time annually to start, granted.
64 hours of personal time annually, accrued.
Three paid floating holidays annually, with eligibility based on hire date.
Eight paid company-recognized holidays.
Life insurance equal to twice annual salary.
Accidental Death & Dismemberment insurance equal to twice annual salary.
Short- and long-term disability.
Voluntary supplemental life insurance.
Toray Corporate Perks.
John Hancock 401(k), with the company matching 50% of the first 8% of the employee’s contribution.
Service awards at 3, 5, 10, 15, 20, 25, and 30 years.
Recognition awards.
Annual discretionary bonus program.