Coordinator I

Partnership HealthPlan of California•Redding, CA

9d•$29 - $34

About The Position

The Coordinator I provides coordination and administrative support to department teams and management. The role performs general clerical duties, including data entry, report generation, responding to telephone and Helpdesk inquiries, managing follow-up inquiries from other departments, documenting and revising desk procedures, and developing forms and presentations. The coordinator also supports document and inventory processing, database maintenance, correspondence, member eligibility verification, provider referral and authorization intake, and meeting coordination. The position requires a high school diploma or equivalent and one year of related experience in the medical or clerical field, or an equivalent combination of education and experience. Phone-based customer service experience and bilingual skills in Spanish, Tagalog, or Russian may be preferred. The role involves daily use of a telephone and computer in a standard cubicle workstation with a shared common area, and requires the ability to lift, move, or carry objects weighing up to 10 pounds. The listed hiring range is $28.52–$33.51.

Requirements

High school diploma or equivalent.
One year of related experience in the medical or clerical field, or an equivalent combination of education and experience.
Excellent written and oral communication and problem-solving skills.
Proficient data-entry, telephone, and computer skills, including proficiency with multiple software applications such as Microsoft Office Suite and SharePoint.
Ability to work within an interdisciplinary team and in a fast-paced environment while managing multiple priorities and meeting deadlines.
Strong organizational skills.
Excellent interpersonal and customer-service skills.
Ability to follow established procedures and protocols and communicate effectively with coworkers, physicians, and health care providers.
Ability to maintain courtesy and composure with internal and external customers, handle frequent interruptions, and respond to direction from multiple team members.
Ability to use a computer keyboard.
Ability to lift, move, or carry objects weighing up to 10 pounds.

Nice To Haves

Phone-based customer service experience may be preferred.
Bilingual skills in Spanish, Tagalog, or Russian may be preferred.

Responsibilities

Provide administrative support to management and general office and clerical support to the department.
Document desk procedures and update them annually to keep the content current.
Enter data into software systems; maintain and update databases; and organize and update department documents and files in SharePoint.
Process inventory by receiving and scanning documents, assigning numbers, and tracking completion dates using Excel and other tools.
Process documents within the scope of authority on the current platform, when applicable.
Track and manage follow-up inquiries from other departments, assigning or completing them in a timely manner.
Maintain Health Plan updates in the system when applicable to the work assignment or requested.
Maintain the work assignment grid and make assignments as outlined, when applicable.
Produce and maintain correspondence, forms, reports, and other documentation.
Verify member eligibility electronically and through online systems.
Receive telephone information from providers for referrals and authorizations.
Perform general office and clerical duties, including opening, sorting, date-stamping, and distributing mail; answering phones; assessing urgency and priority; routing calls; copying, faxing, filing, and generating routine letters to providers and members.
Coordinate meetings, including preparing agendas, taking minutes, and setting up conference rooms.
Perform other duties as assigned.
Provide the highest possible level of service to clients, promote teamwork and cooperation, maintain safe practices, and follow Health Plan policies and procedures.