Coordinator I

Teamjck.com•Eugene, OR

9d•Onsite

About The Position

Team JCK is hiring a detail-oriented, service-minded People Operations Coordinator to support HR systems and employee benefits administration for its restaurant organization. The position helps maintain accurate employee information, administer benefits processes, and provide employees and managers with answers and assistance. The role is based on-site at the Eugene, Oregon support office and works 36 hours per week. The schedule is Monday through Thursday, 8:00 a.m. to 5:00 p.m., with a one-hour unpaid lunch, and Friday, 8:00 a.m. to noon, leaving Friday afternoons off. The coordinator performs benefits administration tasks, maintains employee information in UKG and other HR systems, processes routine HR transactions, and responds to employee and manager questions and service requests. The role also supports data audits, reporting, process improvements, and collaboration with the People Operations and HRIS teams and benefit providers. Team JCK describes itself as a growing, multi-brand restaurant organization supporting nearly 100 restaurants across Oregon and Washington, guided by the values of Leadership, Service, Teamwork, Kindness, and Fun.

Requirements

Experience in service, human resources, HR administration, benefits administration, HRIS, or a related field.
Strong attention to detail and ability to manage multiple responsibilities and recurring deadlines.
Comfort working with HR technology, spreadsheets, and employee information systems.
Excellent organizational, communication, and problem-solving skills.
Ability to maintain confidentiality and work with sensitive information.
Customer-service mindset and genuine desire to help others.
Willingness to learn, ask questions, and look for opportunities to improve the way things work.

Nice To Haves

UKG experience.

Responsibilities

Perform administrative functions supporting employee benefits programs, including enrollment processing and record maintenance.
Reconcile benefits invoices and identify discrepancies requiring correction.
Maintain and update benefit codes, deductions, and employee benefit information within UKG.
Monitor Affordable Care Act (ACA) eligibility and assist with required tracking and reporting.
Support benefits enrollment activities, qualifying life events, and employee benefit changes.
Assist with COBRA administration and related documentation.
Work with the People Operations team and benefit providers to resolve administrative discrepancies and maintain accurate records.
Maintain accurate employee information and records within UKG and other HR systems.
Process employee changes, updates, and routine HR transactions.
Assist employees and managers with system navigation, troubleshooting, and general HRIS questions.
Monitor and respond to employee service requests, ensuring timely and accurate resolution.
Support data audits, reporting, and efforts to improve system accuracy and efficiency.
Collaborate with the HRIS team to identify opportunities to streamline processes and improve the employee experience.
Provide friendly, responsive, and accurate support to employees and managers.
Maintain confidentiality and handle sensitive employee information professionally and carefully.
Collaborate across People Operations to meet deadlines, solve problems, and support department priorities.
Identify ways to make processes more efficient, consistent, and employee-friendly.