Sales Coordinator I

Toray Composite Materials America, Inc.•Tacoma, WA

20d•$55,640 - $78,000

About The Position

Toray Composite Materials America is hiring a detail-oriented, proactive Sales Coordinator I to plan, coordinate, and initiate the processing of customer purchase orders. The role works directly with management and sales teams on customer forecasting, order processing, product availability, delivery schedules, and customer follow-up to help deliver on-time, conforming products and meet department goals. The position requires maintaining professionalism in a self-directed team environment. The coordinator supports customer accounts from order receipt through shipment and follow-up, maintains accurate order records and internal systems, and collaborates with teams across the organization to facilitate sales operations. The position involves occasional out-of-state travel for training and site visits, as applicable. This position requires access to information subject to ITAR and/or EAR. Applicants must meet the applicable U.S. Person definition: U.S. citizen or national, U.S. permanent resident, or a person lawfully admitted to the U.S. as a refugee or granted asylum. Toray reviews certain candidate information for export-control screening purposes only. Job tasks are usually performed in an office environment. The position requires English proficiency sufficient to perform assigned responsibilities and the ability to perform essential functions with or without accommodation.

Requirements

Associate’s degree in Business, Sales/Marketing, or a related field.
At least 2 years of experience in a sales support or coordination role, customer service role, or related field.
General computer experience and proficiency in Microsoft Office, including Excel, Word, PowerPoint, and Outlook.
Strong attention to detail and proficiency in data entry and management using ERP software and Microsoft Office applications.
Ability to use communication platforms such as Microsoft Outlook and Zoom.
Strong organizational skills and ability to manage multiple priorities, adapt to changes, and maintain accuracy.
Strong problem-solving skills.
Excellent verbal and written communication skills.
Ability to self-motivate, take initiative, and maintain focus.
Skill in handling customer inquiries and complaints and ensuring customer satisfaction.
Ability to build effective working relationships with internal and external customers.
Strong interpersonal skills and ability to work independently and in a team-oriented environment.
Knowledge of sales department techniques and familiarity with compliance policies and regulations.
Must qualify as a U.S. Person under ITAR and/or EAR: a U.S. citizen or national, U.S. permanent resident, or person lawfully admitted to the U.S. as a refugee or granted asylum.

Nice To Haves

Experience with ERP software such as Microsoft Dynamics 365 or similar platforms.
Working knowledge of sales coordination processes and techniques.
General knowledge of import/export laws and regulations.

Responsibilities

Process customer purchase orders and coordinate and schedule domestic and international product shipments while managing open orders for multiple customer accounts.
Review purchase orders and related documents for compliance with internal procedures and customer requirements, and maintain accurate records for individual orders.
Track material through production, testing, and finished-product stages to support on-time delivery; confirm certifications and specifications and obtain required management approvals before shipment.
Communicate with carriers, forwarders, and logistics providers about shipments, notify customers of delivery schedule changes, and maintain compliance with domestic and import/export shipping laws and regulations.
Respond promptly to customer inquiries, provide accurate information and support, and help determine root causes and corrective-action solutions when needed.
Maintain systems and internal processes, keeping information accurate and current, and support sales targets through effective follow-up and organization.
Collaborate with Production, Planning, Administration, Technical, Accounting, Quality Assurance, Contracts, Compliance, and other departments to facilitate sales operations.
Research customer open orders against available credit as necessary to comply with accounting guidelines.
Maintain the confidentiality of proprietary information and information related to customers and their orders.
Provide general support to Sales Operations staff, including coverage and assistance with order processing and fulfillment.
Travel out of state occasionally for training and site visits, as applicable.

Benefits

Health care coverage beginning the first day of the month after hire.
Medical and prescription coverage through Blue Cross/Blue Shield, with HSA, Gold, and Silver plan options.
Vision coverage through VSP.
Dental coverage through Delta Dental, with Basic and Buy-up plan options.
Flexible Spending Accounts (FSA).
80 hours of vacation time off annually at the start, granted.
64 hours of personal time off annually, accrued.
Three paid floating holidays annually, subject to hire-date schedule.
Eight paid company-recognized holidays.
Life insurance equal to twice annual salary.
Accidental Death & Dismemberment insurance equal to twice annual salary.
Short- and long-term disability coverage.
Voluntary supplemental life insurance.
Toray Corporate Perks.
John Hancock 401(k), with CMA matching 50% of the first 8% of employee contributions.
Service awards at 3, 5, 10, 15, 20, 25, and 30 years.
Recognition awards.
Annual discretionary bonus program.