Signature Owner Line - Vacation Ownership Sales
About The Position
The Sales Consultant is responsible for directly selling Holiday Inn Club Vacations ownership products to purchasers in a professional and ethical manner. The role involves discovering prospective purchasers’ needs and interests and delivering a structured sales presentation that encourages them to upgrade their ownership. The Sales Consultant explains how ownership can add value to clients’ lives, responds to questions and concerns, and provides a quality customer-service experience. The Sales Consultant conducts scheduled guest presentations and tours, including tours of the Sales Gallery, resort property, and model. The role requires ongoing training, collaboration with Sales Training Managers and the Sales Line Team, and implementation of coaching and action plans. The Sales Consultant explains the features and benefits of the points program and recommends a points amount to meet purchasers’ current and future vacation needs. The role also includes achieving personal and departmental objectives.
Requirements
- Dependable and goal oriented.
- Self-directed and independent.
- Persuasive interpersonal skills and strong oral communication skills.
- Excellent customer service skills.
- Strong work ethic, high energy level, and positive attitude.
- Pursuit of continuous improvement.
- Minimum Owner line experience and VPG qualifications required.
Responsibilities
- Conduct guest presentations and tours at scheduled times, following training.
- Tour prospective owners through the Sales Gallery, Resort Property, and Model Tour.
- Attend ongoing training classes and participate in demonstration or assessment rides scheduled with Sales Managers and/or Sales Training Managers.
- Build relationships with assigned Sales Training Managers and members of the Sales Line Team.
- Help ensure questions are answered professionally, informatively, diplomatically, and correctly.
- Carry out coaching and action plans provided by assigned Sales Training Managers and/or Sales Managers.
- Explain the points program’s features and benefits and recommend an amount of points to address current and future vacation needs.
- Provide excellent customer service to guests and owners to support a positive sales-tour experience.
- Achieve personal and departmental written objectives established or provided throughout the fiscal year.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
