Vacation Ownership Owner Line Sales
About The Position
The Sales Consultant is responsible for directly selling Holiday Inn Club Vacations ownership products to prospective purchasers in a professional and ethical manner. The role discovers prospective purchasers’ needs and interests, then uses a structured sales presentation to encourage them to upgrade their ownership. The Sales Consultant explains how ownership can add value to clients’ lives, addresses questions and concerns, and provides a quality customer service experience. The position conducts scheduled guest presentations and tours, including tours of the Sales Gallery, resort property, and model. It also involves ongoing training, working with Sales Training Managers and the Sales Line Team, and meeting personal and departmental objectives.
Requirements
- Dependable and goal oriented.
- Self-directed and independent.
- Persuasive interpersonal skills and strong oral communication skills.
- Excellent customer service skills.
- Strong work ethic, high energy level, and positive attitude.
- Pursuit of continuous improvement.
Responsibilities
- Conduct guest presentations and tours at scheduled times, as trained.
- Tour prospective owners through the Sales Gallery, resort property, and model.
- Attend ongoing training classes and participate in demonstration or assessment rides scheduled with Sales Managers and/or Sales Training Managers.
- Build relationships with assigned Sales Training Managers and members of the Sales Line Team.
- Help ensure questions are answered professionally, informatively, diplomatically, and correctly.
- Carry out coaching and action plans provided by Sales Training Managers and/or Sales Managers.
- Explain the features and benefits of the points program and recommend an amount of points based on current and future vacation needs.
- Provide a high level of customer service to guests and owners to ensure a positive sales tour experience.
- Achieve personal and departmental written objectives set or determined throughout the fiscal year.
- Discover prospective purchasers’ needs and interests, present ownership products, and address questions or concerns.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
