Sales Consultant | Stevenson-Hendrick Mazda

Hendrick Automotive Group•Wilmington, DE

6d•$100,000•Onsite

About The Position

Stevenson-Hendrick Mazda Wilmington is hiring Sales Consultants to serve customers across Wilmington and surrounding communities. The role focuses on listening to customers, communicating clearly, and building lasting relationships while guiding customers through the vehicle ownership process. Sales Consultants recommend vehicles, present Mazda products, support customers through financing and purchase decisions, and represent the dealership’s customer-first culture. Compensation is performance-based, includes a starting salary guarantee, and offers the opportunity for top earners to reach $100,000 or more per year. This is a full-time position with rotating day, evening, and weekend shifts; the dealership is open Monday through Saturday from 9:00 AM to 8:00 PM and closed Sundays. The position involves frequent movement throughout dealership facilities, including indoor and outdoor areas, as well as customer test drives across the Wilmington area. The role includes regular interaction with customers and colleagues in sales management, finance, and service. Additional duties may be assigned as needed. Reasonable accommodations may be made to enable individuals with medical conditions to perform essential functions.

Requirements

Strong communication and interpersonal skills, including the ability to explain information clearly and listen actively.
Confidence in sales ability and a commitment to honesty and transparency.
Familiarity with CRM software and customer database systems.
Intermediate proficiency in Microsoft Office products.
Ability to build lasting relationships with customers and the community.
Valid driver's license required.
Ability to work rotating shifts, including evenings, weekends, and holidays; dealership is closed Sundays.

Nice To Haves

Two or more years of direct customer-facing sales experience, preferably in automotive sales or a similar environment.
Previous dealership experience is highly desirable; motivated newcomers with strong sales backgrounds are encouraged to apply.

Responsibilities

Greet customers, identify their needs, and recommend suitable vehicles from dealership inventory.
Conduct product presentations and test drives highlighting Mazda design, technology, and performance.
Explain financing, leasing, and warranty options clearly and transparently.
Negotiate vehicle pricing professionally and ethically while maintaining dealership profitability.
Develop and maintain a customer pipeline through follow-up, referrals, and outreach.
Monitor customer satisfaction and promptly address concerns professionally.
Maintain accurate records of customer interactions using CRM software.
Stay current on Mazda models, promotions, and industry trends.
Follow up with customers after sales to ensure satisfaction and foster long-term relationships.
Support inventory management by tracking vehicle availability.