Sales Consultant | Stevenson-Hendrick Mazda

Hendrick•Wilmington, NC

5d•Onsite

About The Position

Stevenson-Hendrick Mazda Wilmington is hiring Sales Consultants to join its growing Mazda team. The dealership emphasizes customer-first, pressure-free sales built on listening, clear communication, transparency, and lasting relationships. Sales Consultants guide customers through their vehicle ownership journey while representing a dealership serving the Wilmington community since 1952. This is a full-time position with rotating day, evening, and weekend shifts. Dealership hours are Monday through Saturday, 9:00 AM to 8:00 PM, and the dealership is closed Sundays. Compensation is performance-based, includes a starting salary guarantee, and offers top earners the opportunity to reach more than $100,000 per year. The role involves frequent movement throughout dealership facilities, including indoor and outdoor areas and customer test drives around Wilmington. It requires regular interaction with customers and with sales management, finance, and service departments.

Requirements

Strong communication and interpersonal skills, including the ability to explain information clearly and listen actively.
Confidence in sales ability and a commitment to honesty and transparency.
Familiarity with CRM software and customer database systems.
Intermediate proficiency in Microsoft Office products.
Ability to build lasting relationships with customers and the community.
Valid driver's license.
Ability to work rotating shifts, including evenings, weekends, and holidays; the dealership is closed Sundays.

Nice To Haves

Two or more years of direct customer-facing sales experience, preferably in automotive or a similar environment.
Previous dealership experience is highly desirable; motivated newcomers with strong sales backgrounds are encouraged to apply.

Responsibilities

Greet customers, identify their needs, and recommend appropriate vehicles from the dealership's inventory.
Conduct product presentations and test drives that highlight Mazda design, technology, and performance.
Explain financing, leasing, and warranty options clearly and transparently.
Negotiate vehicle pricing professionally and ethically while maintaining dealership profitability.
Develop and maintain a customer pipeline through follow-up, referrals, and outreach.
Monitor customer satisfaction and address concerns promptly and professionally.
Maintain accurate records of customer interactions using CRM software.
Stay current on Mazda models, promotions, and industry trends.
Follow up with customers after the sale to ensure satisfaction and build long-term relationships.
Support inventory management by tracking vehicle availability.

Benefits

Performance-based pay plans and bonuses; top earners reach more than $100,000 per year.
Starting salary guarantee.
No-cost employee healthcare, prescription coverage, and life insurance.
Dental, vision, and supplemental coverage.
100% paid Mazda factory training, including the Sales Onboarding Program.
401(k) with company match.
Generous paid time off, vacation, holiday, and sick pay.
No-cost Employee Assistance Program.
Employee discounts.
Comprehensive recognition and rewards programs.
Career growth within one of the largest privately owned dealer groups in the country.