Sales Consultant - Full Time
About The Position
As a Sales Consultant Trainee, you will help deliver CarMax’s customer-first experience by building genuine relationships, understanding customer needs, and guiding customers toward vehicles that suit them. CarMax provides paid training and mentorship, and prior auto sales experience is not required. The role involves helping customers through vehicle selection and the purchase process while providing clear, honest information and maintaining a professional, customer-first approach. Associates are expected to follow CarMax Environmental, Health and Safety requirements and keep their work area clean and orderly. The position is based at CarMax’s Raleigh location. Sales Consultants earn an average of $65,000 annually, with top performers able to earn $90,000 or more. The hourly rate is $7.75–$20.00, and the role is eligible for commission. Full-time hourly or commissioned associates may accrue up to 48 hours of sick time per year and receive 80–200 hours of vacation time per year after a 90-day waiting period, depending on service. They also receive paid scheduled holidays and a floating holiday; holiday premium pay may apply when working on a scheduled holiday due to business need.
Requirements
- Strong listening and communication skills with a customer-focused mindset.
- High level of self-motivation and ability to work independently and as part of a team.
- Comfort with technology for processing transactions and accessing inventory information.
- Ability to adapt in a fast-paced, dynamic environment.
- Commitment to integrity and transparency in customer interactions.
- Willingness to learn and grow through CarMax-provided training and mentorship.
Nice To Haves
- Sales or customer service experience in retail or similar environments.
Responsibilities
- Assist customers in finding vehicles that fit their needs using knowledge of CarMax inventory.
- Guide customers through the entire process, including appraisals, test drives, and financing applications.
- Listen actively and provide clear, honest information to deliver an exceptional customer experience.
- Complete accurate transaction documentation.
- Collaborate with team members to meet customer needs and achieve store goals.
- Maintain a professional, customer-first approach in every interaction.
- Stay informed about CarMax products, services, and promotions.
- Follow CarMax Environmental, Health and Safety requirements and maintain a clean and orderly work area.
Benefits
- Paid training and mentorship.
- Up to 48 hours of sick time per year for eligible full-time hourly or commissioned associates.
- 80–200 hours of vacation time per year after a 90-day waiting period, depending on years of continuous service, for eligible full-time hourly or commissioned associates.
- Paid scheduled holidays and one floating holiday for eligible full-time hourly or commissioned associates.
- Holiday premium pay when an eligible associate works on a scheduled holiday due to business need.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
