Clinical Liaison

Elara Caring • Rosemont, IL

21d

About The Position

The Sales Clinical Liaison helps Elara Caring connect patients with appropriate home care by supporting referral and discharge processes and building relationships with healthcare facilities and community contacts. The role identifies and collects information supporting patient eligibility, works with hospital staff and families to explain care options, and coordinates transitions from healthcare facilities back to patients’ homes. The liaison also partners with sales colleagues and Intake to develop referral opportunities and confirm insurance eligibility and coverage. The position reports to the Area Vice President Sales.

Requirements

• High school diploma or GED.
• At least 3 years of practical experience.
• Dependable vehicle, valid driver’s license, and current auto insurance in accordance with state law.

Nice To Haves

• LPN or RN license.
• Bachelor’s degree.
• Experience in case management in a clinical setting.

Responsibilities

• Identify and collect referral information supporting patient eligibility for care.
• Make live calls in partnership with the aligned Area Vice President of Sales to foster relationships with key account staff.
• Call on assigned key accounts in partnership with the Account Executive and according to the Quarterly Business Review plan.
• Make calls and collaborate on referrals to service referral opportunities.
• Communicate with patients’ families about services offered.
• Interact with hospital staff from various departments.
• Consolidate and review patient records upon referral as part of the discharge process.
• Collaborate with hospital staff to help position patients for appropriate care.
• Explain care options to patients and their families.
• Collaborate with healthcare facilities on care and discharge planning for referred cases as needed.
• Coordinate with healthcare facility staff to support a smooth discharge and transition to the home environment.
• Collaborate with Intake regarding insurance eligibility and coverage.
• Coordinate communication among patients, physicians, case managers, and other medical staff.
• Develop positive relationships in the community.
• Perform other duties and projects as assigned.

Benefits

• Competitive compensation package.
• Sales training program.
• Opportunities for advancement.
• Tuition reimbursement for full-time staff.
• Continuing education opportunities for all employees.
• Medical, dental, and vision insurance plans.
• 401(k) with employer match.
• Paid time off and paid holidays.
• Family and pet bereavement.
• Pet insurance.
• Fleet vehicles available according to company policy.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED