Clinical Liaison

Elara Caring•Tulsa, OK

11d

About The Position

The Sales Clinical Liaison supports Elara Caring’s home-care mission by identifying and collecting referral information, coordinating with hospitals and other healthcare providers, and helping patients transition from healthcare facilities to care in their homes. The role develops relationships with key account staff and community contacts, explains care options to patients and families, and collaborates with internal teams on referral, intake, and insurance eligibility matters. The position reports to the Area Vice President Sales.

Requirements

High school diploma or GED.
At least 3 years of practical experience.
Dependable vehicle, valid driver’s license, and current auto insurance in accordance with state law.

Nice To Haves

LPN or RN license.
Bachelor’s degree.
Experience in case management in a clinical setting.

Responsibilities

Identify and collect referral information supporting patient eligibility for care.
Make live calls in partnership with the aligned Area Vice President of Sales to foster relationships with key account staff.
Call on assigned key accounts in partnership with the Account Executive and according to the Quarterly Business Review plan.
Make calls and collaborate on referrals to service referral opportunities.
Communicate with patients’ families about services offered.
Interact with hospital staff from various departments.
Consolidate and review patient records upon referral as part of the discharge process.
Collaborate with hospital staff to help position patients for the right care in the right place.
Explain care options to patients and their families.
Collaborate with healthcare facilities on care and discharge planning for referred cases.
Coordinate with healthcare facility staff to support smooth patient transitions from discharge to the home environment.
Collaborate with Intake regarding insurance eligibility and coverage.
Coordinate communication among patients, physicians, case managers, and other medical staff.
Develop positive relationships in the community.
Perform other duties and projects as assigned.

Benefits

Competitive compensation package.
Sales training program.
Opportunities for advancement.
Tuition reimbursement for full-time staff and continuing education opportunities for all employees.
Comprehensive medical, dental, and vision insurance plans.
401(k) with employer match.
Paid time off and paid holidays.
Family and pet bereavement.
Pet insurance.
Fleet vehicles available according to company policy.