Clinical Liaison

Elara Caring•St. Louis, MO

16d

About The Position

The Sales Clinical Liaison supports Elara Caring’s home-care mission by developing relationships with healthcare facilities, referral sources, patients, and families. The role identifies and collects referral information, collaborates with hospital staff on care and discharge planning, and helps coordinate patients’ transitions from healthcare facilities to home. The liaison also works with sales colleagues and Intake to support referrals and confirm insurance eligibility and coverage. The position reports to the Area Vice President Sales. A full job description will be provided.

Requirements

High school diploma or GED.
At least 3 years of practical experience.
Dependable vehicle, valid driver’s license, and current auto insurance in accordance with state law.

Nice To Haves

LPN or RN license.
Bachelor’s degree.
Experience in case management in a clinical setting.

Responsibilities

Identify and collect referral information supporting patient eligibility for care.
Make live calls in partnership with the aligned Area Vice President of Sales to foster relationships with key account staff.
Call on key accounts assigned by the Area Vice President in partnership with the Account Executive and Quarterly Business Review plan.
Make calls and collaborate on referrals to service referral opportunities.
Communicate with patients’ families about services offered.
Interact with hospital staff across different departments.
Consolidate and review patient records upon referral as part of the discharge process.
Collaborate with hospital staff to position patients for appropriate care in the appropriate setting.
Explain care options to patients and their families.
Collaborate with healthcare facilities on care as part of discharge planning for referred cases.
Coordinate with healthcare facility staff to support patients’ smooth transition through discharge and back to the home environment.
Collaborate with Intake regarding insurance eligibility and coverage.
Coordinate communication among patients, physicians, case managers, and other medical staff.
Develop positive relationships in the community.
Perform other duties and projects as assigned.

Benefits

Competitive compensation package.
Sales training program.
Opportunities for advancement.
Tuition reimbursement for full-time staff and continuing education opportunities for all employees.
Medical, dental, and vision insurance plans.
401(k) with employer match.
Paid time off and paid holidays.
Family and pet bereavement.
Pet insurance.
Fleet vehicles available per company policy.