Sales Clerk

Loos•Pomfret, CT

10d

About The Position

The Sales Clerk works in the sales department and handles incoming sales calls, customer service, quotes, purchase orders, and related order information. The role uses sales platforms to retrieve customer and stock information, check purchase-order status, and make changes to customer orders. It also includes basic data entry, filing, and maintaining files of active orders. The work follows defined and uniform procedures and is performed under supervision.

Requirements

High school diploma or equivalent.
General office and computer skills, including some knowledge of Microsoft Office.
Strong communication skills.
Organizational skills to follow through on regular information requests and select appropriate responses.

Responsibilities

Answer incoming sales calls and provide appropriate call disposition.
Receive quotation requests, purchase orders, order changes, adjustments, and cancellations from the sales team.
Enter quotes and orders into sales systems and relay relevant order information to customers.
Build and maintain rapport with customers and provide good customer service.
Use sales platforms to retrieve customer information, stock status, and purchase-order status, and to make changes to customer purchase orders.
Support the Sales Department team.
Maintain files of active orders and record activity such as change notices, scheduling changes, partial shipments, and credit changes.
Communicate with customers, sales representatives, and intercompany personnel.
Perform basic data entry and filing as needed.
Perform other related duties as assigned.
Maintain good customer relations and communicate with personnel in engineering, accounting, manufacturing, shipping, receiving, and tools departments.