Sales Clerk

Central Wire•Pomfret, CT

11d•$20 - $25•Onsite

About The Position

The Sales Clerk supports the Sales Department by answering incoming sales calls and appropriately directing or resolving them, entering quotes and orders into sales systems, and relaying relevant order information to customers. The role handles purchase orders and provides customer service, along with basic data entry and filing. It is an entry-level position performed under supervision and defined, uniform procedures, with supervision by the Sales Manager. The Sales Clerk receives quotation requests, purchase orders, change orders, adjustments, and cancellations from the sales team; maintains customer rapport and provides service; and uses sales platforms to retrieve customer, inventory, and purchase-order status information and make changes to customer orders. The position maintains files for active orders and records updates such as change notices, scheduling changes, partial shipments, and credit changes. It also communicates with customers, sales representatives, and other company personnel, and performs other related duties as assigned.

Requirements

High school diploma or equivalent.
General office and computer skills, including some knowledge of Microsoft Office.
Strong communication skills.
Organizational skills to follow through on regular requests for information and select appropriate responses.
Ability to maintain good customer relations and use tact and resourcefulness in customer and representative interactions.

Responsibilities

Answer incoming sales calls and provide appropriate disposition of calls.
Enter quotes and orders into sales systems and relay pertinent order information to customers.
Handle purchase orders and provide service to customers.
Receive quotation requests, purchase orders, change orders, adjustments, and cancellations from the sales team.
Use sales platforms to retrieve customer information, stock status, and purchase-order status, and to make changes to customer purchase orders.
Support the Sales Department team and maintain good customer relations.
Maintain files of active orders and post activity including change notices, scheduling changes, partial shipments, and credit changes.
Perform basic data entry and filing as needed.
Communicate with customers, sales representatives, and intercompany personnel.
Perform other related duties as assigned.