Sales Center Manager

Watsco • Fort Myers, FL

4d

About The Position

The Sales Center Manager manages sales and operations for a wholesale distributorship serving HVAC professionals. The role oversees sales center operations and is accountable for sales, customer experience, productivity, and profitability through effective team leadership. The manager leads a workforce across warehouse, shipping and receiving, delivery, fleet driving, showroom, counter sales, and sales functions.

Requirements

• 2–4 years of operational experience in the retail or wholesale industry.
• Proven leadership, coaching and mentoring skills, and a team-oriented mindset, with effective delegation skills.
• Demonstrated ability to grow sales in a retail environment.
• Experience analyzing and using customer, market, or competitor data to make informed decisions.
• Ability to build and maintain positive relationships with customers, vendors, and employees.
• Experience leading a team toward achieving company goals.
• Computer literacy and proficiency with Microsoft Office applications.
• Ability to work in a fast-paced environment and multitask.

Nice To Haves

• Experience in the HVAC industry, with proficiency in air conditioning, heating, and ventilation equipment at the distribution level.
• Experience working with contractors.
• Prior leadership roles with P&L responsibility.
• Proven success in sales, operations, purchasing, and warehouse or inventory management.
• Mechanical or technical background.

Responsibilities

• Monitor inventory stock levels and showroom merchandising.
• Manage inventory to minimize loss throughout the year.
• Recruit, hire, train, and develop associates in compliance with labor laws and company policy.
• Manage the workforce, including warehouse, shipping and receiving, delivery, fleet drivers, showroom, counter sales, and sales personnel.
• Promote safety awareness and ensure associates follow safe practices.
• Manage the branch profit and loss (P&L).
• Hold self and others accountable for delivering an exceptional customer experience and address customer needs and concerns in a timely manner.
• Analyze and measure business trends and work with local sales personnel and regional leadership to develop strategies for increasing store traffic.
• Conduct interactions with contractors, customers, vendors, and employees in a professional and courteous manner.
• Coordinate sales center training and company or center events.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed