Sales Center Manager

Baker Distributing•Brownsville, TX

About The Position

The Sales Center Manager manages sales and operations at an established wholesale HVAC distributorship carrying multiple brands of equipment, parts, and supplies. The role is responsible for the daily operation of all facets of the Sales Center, driving sales growth, profitability, and customer satisfaction while leading a diverse workforce. The manager oversees the Center’s profit and loss, inventory, merchandising, staffing, training, customer and vendor relationships, and safety practices. The position directly supervises Counter Sales, Driver Warehouse, and other Sales Center personnel.

Requirements

High school diploma or GED; equivalent experience may be considered.
Demonstrated experience with HVAC equipment in a wholesale distribution setting.
Strong interpersonal skills focused on customer service, problem-solving, and relationship-building.
Ability to manage multiple tasks in a dynamic, fast-paced environment; reasonable accommodations will be provided as needed.
Demonstrated interest in continuous learning, mentoring, and leadership.
Proficiency in Microsoft Office or similar productivity tools; assistive technologies may be used to support this function.
Proven success managing and mentoring employees while establishing the Center’s business goals.
Excellent written and verbal communication skills.
Excellent analytical aptitude and ability to analyze and interpret data.
Strong, creative problem-solving skills.
Ability to work independently and in a team environment.
Proactively seek continuous process and service improvements.
Ability to understand and communicate in English to comply with safety standards, training, policies, and procedures; reasonable accommodations will be provided to support effective communication.
Ability to move parts and equipment weighing up to 50 pounds.
Ability to access equipment by standing, sitting, walking, climbing, kneeling, crouching, or crawling.
Ability to operate warehouse equipment such as forklifts and pallet jacks.

Nice To Haves

Bachelor’s degree in business or a related field; equivalent professional experience may substitute.
Background in sales, operations, purchasing, or inventory management.
Mechanical or technical experience.

Responsibilities

Represent Baker as an industry leader and ensure maximum sales and profitability.
Determine and monitor inventory stock levels and manage the sales showroom’s merchandising.
Manage inventory to ensure proper turns and minimize losses throughout the year.
Stay current on technical developments and product-line changes, monitor competitive threats, and discuss appropriate responses with the Regional Manager.
Manage the Center’s profit and loss.
Recruit, hire, train, and lead a diversified workforce.
Train and manage Warehouse, Receiving/Shipping, Delivery, Fleet Drivers, Showroom, Warranty, Counter Sales, and Inside Sales personnel.
Interact with customers, outside salespeople, and vendors professionally and courteously.
Coordinate Center training and Company/Center events.
Follow company safety protocols and procedures, use required personal protective equipment, and report safety hazards or incidents promptly.
Participate in regular safety training sessions and drills.
Maintain a clean and organized workspace and follow guidelines for safe equipment and vehicle operation.
Maintain a professional and safe demeanor in customer and employee interactions.
Oversee implementation of safety measures throughout the branch.
Perform other duties as assigned.