Sales Center Manager

Watsco•Brownsville, TX

About The Position

The Sales Center Manager manages sales and operations at an established wholesale HVAC distributorship carrying multiple brands of equipment, parts, and supplies. The role is responsible for the daily operations of all facets of the Sales Center, including sales, inventory, merchandising, financial performance, staffing, customer and vendor interactions, and safety. The position directly supervises Counter Sales, Driver/Warehouse, and other Sales Center personnel.

Requirements

High school diploma or GED; equivalent experience may be considered.
Demonstrated experience with HVAC equipment in a wholesale distribution setting.
Strong interpersonal skills, with a focus on customer service, problem-solving, and relationship-building.
Ability to manage multiple tasks in a dynamic, fast-paced environment.
Demonstrated interest in continuous learning, mentoring, and leadership.
Proven success managing and mentoring employees while establishing the Center’s business goals.
Strong interpersonal skills and a customer-service mindset, including the ability to develop long-term relationships.
Excellent written and verbal communication skills.
Strong analytical aptitude and ability to analyze and interpret data.
Strong, creative problem-solving skills.
Ability to work independently and in a team environment.
Proactively seek continuous process and service improvements.
Ability to understand and communicate in English to comply with safety standards, training, policies, and procedures.
Ability to move parts and equipment weighing up to 50 pounds.
Ability to stand, sit, walk, climb, kneel, crouch, or crawl to access equipment.
Ability to operate computer and telephone equipment for extended periods.
Visual acuity sufficient to read labels, inspect equipment, monitor inventory, and operate machinery, including close and distance vision, color differentiation, peripheral awareness, depth perception, and visual focus.
Ability to operate warehouse equipment such as forklifts and pallet jacks.

Nice To Haves

Bachelor’s degree in business or a related field; equivalent professional experience may substitute.
Background in sales, operations, purchasing, or inventory management.
Mechanical or technical experience.
Proficiency in Microsoft Office or similar productivity tools.
Valid driver’s license, only if driving is an essential function of the role.

Responsibilities

Represent Baker as an industry leader while ensuring maximum sales and profitability.
Determine and monitor inventory stock levels and manage showroom merchandising.
Manage inventory to ensure proper turns and minimize losses throughout the year.
Keep abreast of technical developments and product-line changes, monitor competitive threats, and discuss appropriate responses with the Regional Manager.
Manage the Center’s profit and loss.
Recruit, hire, train, and lead a diversified workforce.
Train and manage Warehouse, Receiving/Shipping, Delivery, Fleet Drivers, Showroom, Warranty, Counter Sales, and Inside Sales personnel.
Interact with customers, outside salespeople, and vendors professionally and courteously.
Coordinate Center training and Company/Center events.
Adhere to company safety protocols and procedures, use personal protective equipment as required, and promptly report safety hazards or incidents to management.
Participate in regular safety training sessions and drills.
Maintain a clean and organized workspace to help prevent accidents and injuries.
Follow guidelines for the safe operation of equipment and vehicles.
Oversee the implementation of safety measures throughout the branch.
Perform other duties as assigned.