Sales, Catering and Events Coordinator - Waldorf Astoria Atlanta Buckhead

Hilton • Atlanta, GA

4d • Onsite

About The Position

Waldorf Astoria Atlanta Buckhead is looking for a Sales, Catering and Events Coordinator to join the team at this gorgeous Atlanta property! Located in one of Atlanta's most prestigious neighborhoods, this 42-story tower has over 200 rooms (127 guest rooms plus residences), over 10,000 square feet of meeting space, a lavish 15,000 square foot Spa, and 3 food and beverage outlets. This includes the 3-meal restaurant, bar, and in-room dining.

Requirements

• Strong verbal and written communication skills required.
• Computer literacy which is not limited to: Microsoft Office, Excel and Power point.
• Excellent typing and organizational skills.
• Must maintain a high degree of confidentiality.
• Detail oriented a must.
• Must possess ability to coordinate with multiple tasks.
• Requires high levels of interaction with all members of staff.
• Strong level of professionalism must be displayed at all times.
• Willingness and capacity to learn and apply new systems.

Nice To Haves

• Proficiency in Delphi FDC, OnQ and Rates & Inventory systems.
• Bachelor's degree in hospitality, business or related field.
• Bi-lingual communication a plus but not required.
• Capability to use Excel to generate and interpret data reports on business volume from sales territory and individual sales progress reports.

Responsibilities

• Providing information, assisting in the daily operation of the Sales and Catering departments as well as the maintenance of all sales records.
• Maintain and update the Delphi.FDC, OnQ and Rate & Inventory (R&I) systems and communicate related information to colleagues.
• Assisting with administrative needs, training, client relations, and general office projects under the direction of Director of Sales & Marketing.
• Prepare files and documents for periodic meetings chaired or attended by the Sales Team.
• Prepare and distribute weekly BEO, Resume Packets and Daily Reporting.
• Ensure all incoming Leads are logged into Delphi.FDC.
• Facilitate Group turn-over process for definite group bookings.
• Build and maintain group bookings in Rate & Inventory system, as needed.
• Build and Manage all booked groups in OnQ Front Office, as needed.
• Enter and modify individual reservations and group rooming lists in OnQ Front Office.
• Ensure banquet checks are received daily.
• Ensure banquet checks are accurate in Delphi.FDC.
• Processing necessary, accounting forms; including Group Commissions and Deposits including maintaining FastPay system for accuracy.
• Complete Amenity forms and coordinate delivery with IRD.
• Complete expense reports.
• Manage department PO’s in Smart Spend system and manage PO processes and procedures.
• Handle communication with clients on behalf of sales personnel.
• Track monthly account production, as directed by the Director of Sales and Marketing.
• Attend Weekly Ops, Group Pickup, GRC Review & Resume Meetings.
• Attend BEO Meetings.
• Handle all necessary third-party rentals for groups.
• Ensure departmental processes and procedures are followed as outlined in the Sales Guidelines.
• Assume Delphi.FDC administrator role.
• Assist with clients entertaining.
• Assist with site inspections.
• Answer telephone calls and handle enquiries professionally.
• File correspondence and documents.
• Assist Sales, Catering and Marketing Teams with Sales & Marketing projects.
• Perform any other reasonable duties as required by the DOSM, Director of Revenue Management, Catering and Events Director and Managers, Group Sales Managers and Marketing Manager.

Benefits

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level