VIP Services Coordinator - Waldorf Astoria Orlando

Hilton•Orlando, FL

2d•$20•Onsite

About The Position

Waldorf Astoria Orlando is looking for a VIP Services Coordinator to join the Guest Services Team! Surrounded by Walt Disney Resort, this luxurious Forbes 4-Star property has 502 rooms, 30,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 2 bars, a pool, and in-room dining.

Requirements

Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
Quality
Productivity
Dependability
Customer Focus
Adaptability

Responsibilities

Greet and assist guests and respond to requests in a timely, friendly and efficient manner
Pre arrival planning for VIP's and guests requests and amenities
Work with Concierge to assist with pre arrival planning
Perform word-processing, typing, e-mailing, data-entry, filing, faxing, copying, processing mail and taking notes and/or dictation
Answer telephones, schedule team members, process payroll and conduct inventory
Coordinate department projects, as needed
Oversee maintenance of office equipment
Track Guest Comment Cards and feedback
Perform other general office duties and assist with special projects, as needed

Benefits

Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
401K plan and company match to help save for your retirement
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs