Sales Business Analyst

J. J. Keller & Associates, Inc.•Neenah, WI

15d•Hybrid

About The Position

J. J. Keller is hiring a Sales Business Analyst to support its Sales function, which comprises more than 500 associates. Embedded in the business unit, this role partners with business stakeholders and technology teams to analyze, implement, and continually improve sales process automation and business operations through effective use of technology. The analyst develops an understanding of business objectives, evaluates processes, and recommends or implements solutions that support productivity. The company uses on-premise and cloud SAP solutions, and this position focuses primarily on the SAP Customer Experience Solution. The role may be filled at the Business Analyst or Business Analyst II level, depending on experience. It requires working onsite at the corporate office in Neenah, Wisconsin, at least three days per week, with standard business hours. Occasional travel to offsite offices, customer sites, or industry and training events may be required, depending on the assignment.

Requirements

For Business Analyst: At least 2 years of experience working with SAP.
For Business Analyst: Process or systems analysis experience.
For Business Analyst II: At least 5 years of experience working with SAP.
For Business Analyst II: At least 2 years of business analyst or systems analyst experience.
For Business Analyst II: Prior project leadership experience.
Bachelor's degree in Business or a technology-related field, or an additional 4 years of directly related experience in lieu of the degree.
Excellent computer skills, including Microsoft Office applications.
Strong analytical and problem-solving skills.
Strong verbal and written communication skills.
Strong technical aptitude.
Strong time management skills and ability to manage multiple projects simultaneously.
Ability to facilitate project teams and work with all levels within the company.
Ability to operate personal computer equipment for extended periods.

Nice To Haves

Project leadership experience for Business Analyst candidates.
System implementation and configuration experience.
Experience with report-writing or query tools such as SQL, Crystal, or Business Objects.
Lean, CBAP, or PMP certification.

Responsibilities

Work with the business unit to define business needs, project requirements, system specifications, and deliverables.
Coordinate activities and maintain ongoing communication with management, technology teams, end users, and other stakeholders.
Coordinate decisions based on business requirements, system functionality, and best business practices.
Participate in system configuration, data conversion, and testing.
Troubleshoot system errors and performance problems, support help desk calls, analyze trends, and recommend solutions to recurring issues.
Prepare and update functional specifications, testing procedures, end-user documentation, technical standard operating procedures, and other documentation.
Create and maintain reports and analytics to support the business unit, as needed.
Prepare and conduct end-user training, as needed.
Facilitate thorough and timely system testing for new implementations and system updates or upgrades.
Determine appropriate system security profiles, audit security access regularly, and resolve access issues in accordance with data security policies and practices.
Participate in business process improvement activities, including leading or participating in Lean, Six Sigma, Kaizen, and other process improvement events.
For Business Analyst II: Lead project management and change management activities for medium- to large-scope projects, independently or with other project leaders.
For Business Analyst II: Coach, mentor, and train other Business Analysts.