Sales BDC (Business Development Center) Representative

HW Kia of West County•Ballwin, MO

8d•Onsite

About The Position

We're looking for an energetic, phone-savvy Sales BDC (Business Development Center) Representative to join our team. In this role, you'll be the first point of contact for many of our customers — handling inbound leads, following up on internet inquiries, and setting appointments for our sales team. You won't be closing deals on the floor, but you'll be the engine that keeps our sales pipeline full. This is a great fit for someone outgoing, organized, comfortable on the phone all day, and motivated by hitting daily/weekly activity goals.

Requirements

Strong phone presence — confident, clear communicator, comfortable with a high call volume
Highly organized and detail-oriented; comfortable using a CRM
Persistent and resilient — comfortable with rejection and follow-up
Self-motivated with a competitive, goal-driven mindset
Basic computer proficiency (CRM systems, email, texting platforms)

Nice To Haves

Prior BDC, call center, telemarketing, or customer service experience a plus
Automotive experience preferred but not required

Responsibilities

Respond promptly to internet leads, phone inquiries, and chat/text leads
Make outbound calls to prospective customers, past customers, and service department leads
Schedule and confirm sales appointments for the showroom sales team
Follow up with "be-back" and unsold customers to re-engage them
Log all customer interactions accurately in the CRM
Maintain a high volume of daily calls/texts/emails while keeping a friendly, professional tone
Work closely with the sales and internet sales teams to ensure smooth handoffs
Meet or exceed monthly appointment-set and show-rate targets