Sales Associate (Part-Time) - Tysons

Richemont•McLean, IL

12d•$26 - $29

About The Position

As an Ambassador of Cartier, the Sales Associate achieves and exceeds sales targets, proactively develops a client portfolio, delivers a distinctive client experience across all touchpoints, and participates in the boutique’s daily operations. The role involves building client relationships, providing exceptional service before, during, and after sales, and supporting boutique operations in accordance with Maison values and policies.

Requirements

Must be able to work Saturdays and Sundays consistently, in addition to one weekday.
Two to five years of previous experience in luxury retail.
Ability to work in a fast-paced retail store environment.
Computer and internet savvy.
MS Office experience required.
Excellent interpersonal and communication skills.
Strong understanding of customer service needs and internal and external customer priorities.
Strong attention to detail and ability to handle multiple tasks precisely.
Maintain a professional demeanor and represent the Cartier brand as a Maison Ambassador.
Self-starter with a team-player approach.
Must be available to work retail hours, including weekends, and travel for trainings, client events, and conferences.

Nice To Haves

College degree preferred.
SAP knowledge preferred.
Additional language skills are a plus.
General knowledge of timepiece movements preferred.

Responsibilities

Consistently achieve or exceed monthly sales targets set by management.
Provide outstanding customer service, including greeting and acknowledging customers, maintaining product knowledge, and supporting clients before, during, and after sales.
Adapt sales approach to client needs and motivations, negotiate effectively, and handle objections.
Assist after-sales clients in accordance with Maison values and provide recommendations for an exceptional client experience.
Stay current on industry news and competitors.
Cultivate new and existing client relationships through exceptional service and Maison-specific CRM initiatives.
Capture client data accurately for follow-up and relationship building using available tools.
Resolve client issues and concerns appropriately and escalate them to management when needed.
Partner with management to plan and participate in in-store and offsite events and networking.
Follow Group, Maison, and boutique security and operational policies and procedures.
Assist with daily boutique setup and breakdown and communicate maintenance issues.
Assist with merchandising and daily maintenance of displays and back stock.
Participate in daily and annual inventories and cycle counts in preparation for audits.
Assist with special projects, including price changes and back-office responsibilities.