Sales Associate (Part-Time) - Tysons

Richemont•Mclean, VA

11d

About The Position

As an Ambassador of the Maison, the Sales Associate achieves and exceeds sales targets while proactively developing a client portfolio. The role provides a distinctive client experience across all touch points and actively contributes to the boutique’s daily operations. The Sales Associate delivers exceptional service before, during, and after sales; adapts recommendations to client needs; supports after-sales clients; and builds lasting client relationships through accurate client-data capture and Maison CRM initiatives. The role also supports boutique operations, including opening and closing tasks, merchandising, inventory, maintenance communication, and special projects. The position requires consistent availability on Saturdays and Sundays, as well as one weekday, and may involve travel for trainings, client events, and conferences.

Requirements

Two to five years of previous luxury retail experience.
Must be able to work Saturdays and Sundays consistently, in addition to one weekday.
Ability to work in a fast-paced retail store environment.
Computer and internet savvy.
MS Office experience required.
Excellent interpersonal and communication skills.
Strong understanding of customer-service needs and internal and external customer priorities.
Strong attention to detail and ability to handle multiple tasks with precision.
Professional demeanor and ability to represent the Cartier brand.
Self-starter with a team-player approach.
Must be available to work retail hours, including weekends, and to travel for trainings, client events, and conferences.

Nice To Haves

College degree preferred.
SAP knowledge preferred.
Additional language skills are a plus.
General knowledge of timepiece movements preferred.

Responsibilities

Consistently achieve or exceed monthly sales targets set by management.
Provide outstanding customer service, including greeting and acknowledging clients, maintaining product knowledge, and supporting clients before, during, and after sales.
Adapt the sales approach to client needs and motivations, negotiate effectively, and handle objections.
Assist and support after-sales clients in accordance with Maison values, and provide recommendations that enhance the client experience.
Stay current on industry news and competitors.
Cultivate new and existing client relationships through exceptional service and Maison-specific CRM initiatives.
Partner with management to develop plans for clients and prospects, and to support and participate in in-store and offsite events and networking.
Accurately capture client data for follow-up and relationship building using available tools.
Resolve client issues and concerns appropriately, escalating them to management when needed.
Comply with Group, Maison, and boutique security and operational policies and procedures.
Assist with daily boutique setup and breakdown, and communicate maintenance issues.
Assist with merchandising and daily maintenance of displays and back stock.
Participate in daily and annual inventories and cycle counts to prepare for successful audits.
Assist with special projects, including price changes and back-office responsibilities, as needed.
Travel for trainings, client events, and conferences as required.