Sales Associate - Soma

Chicos Fas•Miami, FL

1d•Onsite

About The Position

The Sales Associate supports Management in promoting a customer- and product-focused sales culture, with company values and guiding principles at the forefront of store operations. The role helps deliver a strong customer experience and maximize profitability through sales, customer service, merchandise presentation, and store operations. This position may be found in multiple brands, and some duties may vary by brand.

Requirements

High school diploma or equivalent.
Must be at least 18 years of age.
Excellent communication skills.
Excellent customer service skills.
Ability to learn or adapt to technology provided by the company.
Strong organizational skills and ability to multitask in a fast-paced environment.
Ability to communicate with customers, Associates, and Management.
Regular attendance is essential to ensure adequate coverage for company objectives.
Ability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

Retail or sales experience preferred.

Responsibilities

Meet company sales goals by using sales techniques and product knowledge; recommend merchandise or help customers locate or obtain products based on their needs and preferences.
Stay informed about current sales and promotions, and maintain pricing and visual standards.
Follow standards for merchandise handling, presentation, loss prevention, and other duties assigned by Management.
Participate in visual directives, including monthly store sets and zone maintenance.
Model and promote Most Amazing Personal Service (MAPS) principles and standards, providing a cohesive omnichannel experience.
Resolve customer concerns promptly.
Provide a fast, efficient checkout experience while following applicable policies and procedures for payments, coupons, returns, exchanges, and security.
Reinforce purchasing decisions at checkout and meet add-on goals, including gift card sales.
Enroll clients in the rewards program.
Build and maintain customer relationships through clienteling and wardrobing, and maintain consistent communication using the customer book.
Know current product fit and style offerings in store and online.
Support replenishment to keep the store full and abundant, and assist with locate fulfillment.
Assist with visual directives, including floor sets, window changes, visual presentations, and signage placement.
Help maintain boutique cleanliness and organization.
Promote an inclusive, collaborative approach to problem solving.
Seek personal development opportunities and solicit feedback.
Perform other duties as assigned.