Sales Associate (Full-Time) - Courtyard at Waterbury, Waterbury, CT

DTLR, Inc.•Waterbury, CT

11d•$18 - $19•Onsite

About The Position

The Full-Time Sales Associate assists the store management team with daily store operations, including customer service, sales, merchandising, and other assigned responsibilities. The role is expected to be performed professionally, courteously, reliably, and with a focus on results. A standard work week consists of 35 to 40 hours. The associate builds customer relationships, identifies customer needs, and provides knowledgeable product assistance. The position also supports shipments, merchandising, restocking, pricing, store standards, loss prevention, operational compliance, safety, and employee training. The associate may need to take charge of the store when necessary and must be available to work in multiple stores in the assigned district. The role requires standing for extended periods and lifting, carrying, pushing, or pulling up to 50 pounds. Associates may work extended hours during critical project phases in a fast-paced environment and must have reliable transportation. The listed pay range is $17.94–$18.94 per hour, and the role is eligible for the company 401(k) plan.

Requirements

Previous retail or customer service experience is preferred but not necessary.
High school diploma or equivalent is preferred.
Excellent command of English to communicate effectively with management, customers, and other employees.
Demonstrated leadership and ability to work under minimum supervision, including taking charge of the store when necessary.
Open availability and flexibility to meet customer demand and business needs.
Basic fashion and style trend knowledge and a desire to work with customers in a retail setting.
Proven ability to build and work as part of a team, handle responsibility, and understand the needs of the street lifestyle customer.
Willingness to work in multiple stores in the assigned district.
Ability to stand for extended periods and lift, carry, push, or pull up to 50 pounds.
Ability to work extended hours during critical project phases and in a fast-paced, dynamic environment with flexibility.
Reliable transportation.

Nice To Haves

Previous retail or customer service experience.
High school diploma or equivalent.

Responsibilities

Build customer relationships by providing professional, courteous, reliable, attentive, honest, and responsive service.
Identify customer needs and provide knowledgeable assistance in selecting appropriate products.
Use basic fashion and trend knowledge to sell suitable merchandise while maintaining DTLR standards.
Assist with shipments, merchandising, restocking, and pricing.
Maintain a positive and enthusiastic attitude toward the job and company.
Comply with and enforce company policies.
Participate in service training and product programs.
Assist the Store Manager in monitoring and identifying issues related to store loss or inconsistencies, helping the store meet shrink goals at or below company plan.
Monitor and control operational compliance, safety, and business standards.
Support training employees in suggested-selling and merchandising techniques.
Minimize inventory shrinkage by protecting the store against shoplifting and internal theft, and follow loss-prevention policies and security procedures.
Follow point-of-sale procedures, balance money received during assignments, and work with store management to investigate discrepancies.
Keep management informed of important developments, potential problems, and other information needed for effective management.
Help maintain a neat and orderly sales environment.
Perform other duties as assigned.