Sales Associate - Optical Specialist - Part Time

National Vision•Melbourne, FL

6d•Onsite

About The Position

The Optical Specialist is a customer-facing role at the heart of the Eyeglass World in-store experience. The position brings the brand to life through confident service, attention to detail, and ownership of key customer moments, from pre-exam support to eyewear readiness, fitting, and pickup. The role combines customer connection, optical support, and finishing work to deliver consistent, high-quality experiences. The Optical Specialist delivers personalized service, guides customers through eyewear selection and fitting, supports patient flow and pre-exam screenings, and completes eyewear adjustments, inspections, and quality checks. The role also supports order entry and tracking, prepares orders for pickup, maintains organized work areas, resolves service or quality issues, and partners with the store team to uphold brand standards. Duties and practices may vary to meet state licensing or credential requirements.

Requirements

High school diploma or equivalent.
At least 1 year of experience in optical, retail, sales, or customer service.
Strong multitasking, time-management, and organizational skills.
Clear communication skills and the ability to educate customers effectively.
Ability to prioritize customer satisfaction at every interaction.
Ability to support the store team in shared goals.

Nice To Haves

Bilingual abilities.

Responsibilities

Deliver warm, confident, and personalized service throughout each customer visit.
Guide customers through eyewear selection, final fitting, and product education.
Help customers feel confident in their eyewear and overall experience.
Assist with patient flow and pre-exam screenings to support Optometrists.
Help ensure smooth transitions between exams, finishing, and pickup.
Perform finishing work, including final adjustments, inspections, and quality checks.
Ensure eyewear meets Eyeglass World standards for fit, function, and presentation.
Prepare orders for pickup and provide a polished, brand-aligned handoff.
Support order entry, tracking, and timely completion.
Maintain organized, clean, and efficient finishing and retail areas.
Proactively identify and resolve quality or service issues.
Model Eyeglass World service standards, tone, and behaviors.
Uphold visual, experiential, and operational brand standards in the store.
Partner with the store team to deliver a consistent, elevated customer experience.