Sales Associate - Optical Specialist - Part Time

National Vision • Colorado Springs, CO

10d • Onsite

About The Position

The Optical Specialist is a customer-facing role at the heart of the Eyeglass World in-store experience. The position brings the brand to life through confident service, attention to detail, and ownership of key moments, from pre-exam support to eyewear readiness, fitting, and pickup. It combines customer connection, optical support, and finishing work to deliver consistent, high-quality experiences.

The Optical Specialist provides personalized service, guides customers through eyewear selection and fitting, supports patient flow and pre-exam screenings, and helps ensure smooth transitions between examinations, finishing, and pickup. The role performs final adjustments and quality checks, prepares orders for pickup, and supports order entry, tracking, and timely completion. It also maintains organized retail and finishing areas, resolves quality or service issues, and upholds Eyeglass World’s service and operational standards. Duties and work practices may vary to meet state licensing or credential requirements.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in optical, retail, sales, or customer service.
• Strong multitasking, time-management, and organizational skills.
• Clear communication skills and the ability to educate customers effectively.
• Ability to prioritize customer satisfaction at every interaction.
• Ability to support the store team in shared goals.

Nice To Haves

• Bilingual abilities.

Responsibilities

• Deliver warm, confident, personalized service throughout each customer visit.
• Guide customers through eyewear selection, final fitting, and product education.
• Support patient flow and pre-exam screenings for Optometrists.
• Help ensure smooth transitions between examination, finishing, and pickup.
• Perform eyewear finishing work, including final adjustments, inspections, and quality checks.
• Prepare orders for pickup and provide a polished, brand-aligned handoff.
• Support order entry, tracking, and timely order completion.
• Maintain clean, organized, and efficient finishing and retail areas.
• Identify and proactively resolve quality or service issues.
• Model Eyeglass World service standards and uphold visual, experiential, and operational brand standards.
• Partner with the store team to deliver a consistent customer experience and support shared goals.

Benefits

• 401(k) retirement savings with company match.
• Stock purchase plan.
• Paid sick time.
• Parental leave.
• Employee eyewear discount.
• College scholarship program.
• Training programs.
• Access to educational courses.
• Internal promotion and career advancement opportunities.
• Competitive pay and bonus opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED