Sales Associate - Optical Specialist - Part Time
About The Position
The Optical Specialist is a customer-facing role at the heart of the Eyeglass World in-store experience. This position brings the brand to life through confident service, attention to detail, and ownership of key customer moments, from pre-exam support to eyewear readiness, fitting, and pickup. The role combines customer connection, optical support, and finishing work to deliver consistent, high-quality experiences. The position supports patient flow and pre-exam screenings, assists customers with eyewear selection and product education, performs final adjustments and quality checks, prepares orders for pickup, and helps maintain organized, clean, and efficient retail and finishing areas. Employees model Eyeglass World service standards and work with the store team to provide a consistent customer experience. Duties and work practices may vary to meet state licensing or credential requirements. This is a part-time position. The store is closed every Sunday. The advertised pay range is $15.00–$17.58 per hour.
Requirements
- High school diploma or equivalent.
- At least 1 year of experience in optical, retail, sales, or customer service.
- Strong multitasking, time-management, and organizational skills.
- Clear communication skills and the ability to educate customers effectively.
- Ability to prioritize customer satisfaction at every interaction.
- Ability to support the store team in shared goals.
Nice To Haves
- Bilingual abilities.
Responsibilities
- Deliver warm, confident, and personalized service throughout each customer visit.
- Guide customers through eyewear selection, final fitting, and product education.
- Help ensure customers are confident in their eyewear and overall experience.
- Assist with patient flow and pre-exam screenings to support Optometrists.
- Help create smooth transitions between the exam, finishing, and pickup stages.
- Perform finishing work, including final adjustments, inspections, and quality checks.
- Ensure eyewear meets Eyeglass World standards for fit, function, and presentation.
- Prepare orders for pickup and provide a polished, brand-aligned handoff.
- Support order entry, tracking, and timely completion.
- Maintain clean, organized, and efficient finishing and retail areas.
- Proactively identify and resolve quality or service issues.
- Model Eyeglass World service standards and uphold visual, experiential, and operational brand standards.
- Partner with the store team to deliver a consistent customer experience.
Benefits
- 401(k) retirement savings plan with company match
- Stock purchase plan
- Paid sick time
- Parental leave
- Employee eyewear discount
- College scholarship program
- Training programs
- Access to educational courses
- Internal promotion and career advancement opportunities
- Competitive pay
- Bonus opportunities
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
