Sales Associate - Optical Specialist - Part Time
About The Position
The Optical Specialist is a customer-facing role at the heart of the Eyeglass World in-store experience. The position brings the brand to life through confident service, attention to detail, and ownership of key customer moments, from pre-exam support to eyewear readiness, fitting, and pickup. As a member of the team, the role helps ensure customer interactions are seamless, elevated, and on-brand. It combines customer connection, optical support, and finishing work to deliver consistent, high-quality experiences. Duties include assisting with patient flow and pre-exam screenings, guiding customers through eyewear selection and product education, performing final adjustments and quality checks, preparing orders for pickup, and supporting accurate, timely order completion. The Optical Specialist also maintains organized and clean work areas, resolves service or quality issues proactively, and works with the store team to uphold Eyeglass World's service and operational standards. Duties and practices may vary by location to meet state licensing or credential requirements.
Requirements
- High school diploma or equivalent.
- At least 1 year of experience in optical, retail, sales, or customer service.
- Strong multitasking, time management, and organizational skills.
- Clear communication skills and the ability to educate customers effectively.
- Ability to prioritize customer satisfaction at every interaction.
- Ability to support the store team in shared goals.
Nice To Haves
- Bilingual abilities.
Responsibilities
- Deliver warm, confident, and personalized service throughout the customer visit.
- Guide customers through eyewear selection, final fitting, and product education.
- Help customers feel confident in their eyewear and experience.
- Assist with patient flow and pre-exam screenings to support Optometrists.
- Help coordinate transitions between the exam, finishing, and pickup stages.
- Provide a calm, knowledgeable presence throughout the customer journey.
- Perform finishing work, including final adjustments, inspections, and quality checks.
- Ensure eyewear meets Eyeglass World standards for fit, function, and presentation.
- Prepare orders for pickup and provide a polished, brand-aligned handoff.
- Support order entry, tracking, and timely completion.
- Maintain organized, clean, and efficient finishing and retail areas.
- Identify and proactively resolve quality or service issues.
- Model Eyeglass World service standards, tone, and behaviors.
- Uphold visual, experiential, and operational brand standards in the store.
- Partner with the store team to deliver a consistent, elevated experience.
Benefits
- 401(k) retirement savings with company match and stock purchase plan.
- Paid sick time.
- Parental leave.
- Employee eyewear discount.
- College scholarship program.
- Training programs.
- Access to educational courses.
- Internal promotion and career advancement opportunities.
- Competitive pay and bonus opportunities.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
