Sales Associate - Optical Specialist - Part Time

National Vision • Orem, UT

11d • Onsite

About The Position

The Optical Specialist is a customer-facing role at the heart of the Eyeglass World in-store experience. The position brings the brand to life through confident service, attention to detail, and ownership of key customer moments, from pre-exam support to eyewear readiness, fitting, and pickup. The role combines customer connection, optical support, and finishing work to deliver consistent, high-quality experiences.

The Optical Specialist helps customers select eyewear, supports patient flow and pre-exam screenings, performs final adjustments and quality checks, prepares orders for pickup, and maintains organized retail and finishing areas. Duties and work practices may vary by location to meet state licensing or credential requirements.

This is a part-time position. Eyeglass World locations are closed on Sundays. National Vision offers competitive pay, bonus opportunities, and benefits, along with training and educational courses and opportunities for internal promotion and career advancement.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in optical, retail, sales, or customer service.
• Strong multitasking, time-management, and organizational skills.
• Clear communication skills and the ability to educate customers effectively.
• Ability to prioritize customer satisfaction at every interaction.
• Ability to support the store team in shared goals.

Nice To Haves

• Bilingual abilities.

Responsibilities

• Deliver warm, confident, personalized service throughout each customer visit.
• Guide customers through eyewear selection, final fitting, and product education.
• Help customers feel confident in their eyewear and overall experience.
• Assist with patient flow and pre-exam screenings to support Optometrists.
• Help ensure smooth transitions between examination, finishing, and pickup.
• Provide a calm, knowledgeable presence throughout the customer journey.
• Perform finishing work, including final adjustments, inspections, and quality checks.
• Ensure eyewear meets Eyeglass World standards for fit, function, and presentation.
• Prepare orders for pickup and provide a polished, brand-aligned handoff.
• Support order entry, tracking, and timely completion.
• Maintain organized, clean, and efficient finishing and retail areas.
• Proactively identify and resolve quality or service issues.
• Model Eyeglass World service standards, tone, and behaviors.
• Uphold store visual, experiential, and operational brand standards.
• Partner with the store team to deliver a consistent, elevated experience.

Benefits

• 401(k) retirement savings plan with company match.
• Stock purchase plan.
• Paid sick time.
• Parental leave.
• Employee eyewear discount.
• College scholarship program.
• Training programs.
• Access to educational courses.
• Internal promotion and career advancement opportunities.
• Competitive pay.
• Bonus opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED