Sales Associate - Optical Specialist - Part Time
About The Position
The Optical Specialist is a customer-facing role at the heart of the Eyeglass World in-store experience. The position delivers confident, attentive service and supports the customer journey from pre-exam assistance through eyewear selection, fitting, readiness, and pickup. The role combines customer connection, optical support, and finishing work to provide consistent, high-quality experiences aligned with Eyeglass World’s brand standards. The Optical Specialist supports patient flow and pre-exam screenings, assists customers with eyewear selection and product education, and performs final adjustments, inspections, and quality checks. The position also supports order entry and tracking, maintains organized and clean work areas, and proactively addresses quality or service issues. Duties and work practices may vary to comply with state requirements, including requirements for specific licenses or credentials.
Requirements
- High school diploma or equivalent.
- At least 1 year of experience in optical, retail, sales, or customer service.
- Strong multitasking, time management, and organizational skills.
- Clear communication skills and the ability to educate customers effectively.
- Ability to prioritize customer satisfaction at every interaction.
- Ability to support the store team in achieving shared goals.
Nice To Haves
- Bilingual abilities.
Responsibilities
- Deliver warm, confident, and personalized service throughout each customer visit.
- Guide customers through eyewear selection, final fitting, and product education.
- Help ensure customers are confident in their eyewear and experience.
- Assist with patient flow and pre-exam screenings to support Optometrists.
- Help coordinate transitions between examinations, finishing, and pickup.
- Perform final eyewear adjustments, inspections, and quality checks.
- Ensure eyewear meets Eyeglass World standards for fit, function, and presentation.
- Prepare orders for pickup and provide a polished, brand-aligned handoff.
- Support order entry, tracking, and timely completion.
- Maintain organized, clean, and efficient finishing and retail areas.
- Proactively identify and resolve quality or service issues.
- Model Eyeglass World service standards and uphold visual, experiential, and operational brand standards.
- Partner with the store team to deliver a consistent customer experience and support shared goals.
Benefits
- 401(k) retirement savings plan with company match
- Stock purchase plan
- Paid sick time
- Parental leave
- Employee eyewear discount
- College scholarship program
- Training programs
- Access to educational courses
- Internal promotion and career advancement opportunities
- Competitive pay
- Bonus opportunities
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
