Sales Associate - Optical Specialist - Part Time
About The Position
The Optical Specialist is a customer-facing role at the heart of the Eyeglass World in-store experience. The position brings the brand to life through confident service, attention to detail, and ownership of key customer moments, from pre-exam support to eyewear readiness, fitting, and pickup. This role blends customer connection, optical support, and finishing excellence to deliver consistent, high-quality experiences. The Optical Specialist provides personalized service, guides customers through eyewear selection and fitting, supports patient flow and pre-exam screenings, and ensures eyewear meets company standards for fit, function, and presentation. The role also supports order entry and tracking, maintains organized retail and finishing areas, and upholds Eyeglass World’s service and brand standards. Duties and work practices may vary to comply with state licensing or credential requirements.
Requirements
- High school diploma or equivalent.
- At least 1 year of experience in optical, retail, sales, or customer service.
- Strong multitasking, time-management, and organizational skills.
- Clear communication skills and ability to educate customers effectively.
- Ability to prioritize customer satisfaction at every interaction.
- Ability to support the store team in shared goals.
Nice To Haves
- Bilingual abilities.
Responsibilities
- Deliver warm, confident, personalized service at every stage of the customer visit.
- Guide customers through eyewear selection, final fitting, and product education.
- Help customers feel confident in their eyewear and overall experience.
- Assist with patient flow and pre-exam screenings to support Optometrists.
- Help ensure smooth transitions between the exam, finishing, and pickup stages.
- Perform finishing work, including final adjustments, inspections, and quality checks.
- Ensure eyewear meets Eyeglass World standards for fit, function, and presentation.
- Prepare orders for pickup and provide a polished, brand-aligned handoff.
- Support order entry, order tracking, and timely completion.
- Maintain clean, organized, and efficient finishing and retail areas.
- Proactively identify and resolve quality or service issues.
- Model Eyeglass World service standards, tone, and behaviors.
- Uphold visual, experiential, and operational brand standards in the store.
- Partner with the store team to deliver a consistent, elevated customer experience.
Benefits
- 401(k) retirement savings plan with company match.
- Stock purchase plan.
- Paid sick time.
- Parental leave.
- Employee eyewear discount.
- College scholarship program.
- Training programs.
- Access to educational courses.
- Internal promotion and career advancement opportunities.
- Competitive pay and bonus opportunities.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
