Sales Associate - Optical Specialist - Part Time

National Vision • Orem, UT

11d

About The Position

The Optical Specialist is a customer-facing role at the heart of the Eyeglass World in-store experience. The position brings the brand to life through confident service, attention to detail, and ownership of key customer moments, from pre-exam support to eyewear readiness, fitting, and pickup. The role combines customer connection, optical support, and finishing work to deliver consistent, high-quality experiences.

The Optical Specialist provides personalized service, guides customers through eyewear selection and fitting, supports patient flow and pre-exam screenings, and performs final adjustments and quality checks. The role also supports order entry and tracking, maintains organized store areas, resolves quality or service issues, and upholds Eyeglass World service and operational standards. Some duties may vary to meet state licensing or credential requirements.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in optical, retail, sales, or customer service.
• Strong multitasking, time-management, and organizational skills.
• Clear communication skills and ability to educate customers effectively.
• Ability to prioritize customer satisfaction in every interaction.
• Ability to support the store team in achieving shared goals.

Nice To Haves

• Bilingual abilities.

Responsibilities

• Deliver warm, confident, personalized service throughout each customer visit.
• Guide customers through eyewear selection, final fitting, and product education.
• Help customers feel confident in their eyewear and overall experience.
• Support patient flow and pre-exam screenings for Optometrists.
• Help coordinate smooth transitions between examinations, finishing, and pickup.
• Perform final eyewear adjustments, inspections, and quality checks.
• Ensure eyewear meets Eyeglass World standards for fit, function, and presentation.
• Prepare orders for pickup and provide a polished, brand-aligned handoff.
• Support order entry, tracking, and timely completion.
• Maintain clean, organized, and efficient finishing and retail areas.
• Proactively identify and resolve quality or service issues.
• Model Eyeglass World service standards, tone, and behaviors.
• Uphold store visual, experiential, and operational brand standards.
• Partner with the store team to provide a consistent, elevated experience.

Benefits

• 401(k) retirement savings with company match.
• Stock purchase plan.
• Paid sick time.
• Parental leave.
• Employee eyewear discount.
• College scholarship program.
• Training programs.
• Access to educational courses.
• Internal promotion and career advancement opportunities.
• Competitive pay and bonus opportunities.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED