Sales Associate - Optical Specialist - Part Time

National Vision•Walker, MI

5d•Onsite

About The Position

The Optical Specialist is a customer-facing role at the heart of the Eyeglass World in-store experience. The position brings the brand to life through confident service, attention to detail, and ownership of the customer experience from pre-exam support to eyewear readiness, fitting, and pickup. The role combines customer connection, optical support, and finishing work to deliver consistent, high-quality experiences. The employee provides personalized service, guides customers through eyewear selection and fitting, supports patient flow and pre-exam screenings, performs final adjustments and quality checks, prepares orders for pickup, and helps maintain clean, organized, efficient store areas. The employee also models Eyeglass World service standards and partners with the store team to provide a consistent customer experience. Responsibilities and work practices may vary to comply with state licensing or credential requirements. This is a part-time position. Sundays are off. Availability is required Mondays and Thursdays until 7:00 PM and Saturdays until 6:00 PM.

Requirements

High school diploma or equivalent.
At least 1 year of experience in optical, retail, sales, or customer service.
Strong multitasking, time management, and organizational skills.
Clear communication skills and the ability to educate customers effectively.
Ability to prioritize customer satisfaction at every interaction.
Ability to support the store team in achieving shared goals.
Availability to work Mondays and Thursdays until 7:00 PM and Saturdays until 6:00 PM.

Nice To Haves

Bilingual abilities.

Responsibilities

Deliver warm, confident, personalized service throughout each customer visit.
Guide customers through eyewear selection, final fitting, and product education.
Support patient flow and pre-exam screenings for Optometrists.
Help ensure smooth transitions between the exam, finishing, and pickup stages.
Perform finishing work, including final adjustments, inspections, and quality checks.
Ensure eyewear meets Eyeglass World standards for fit, function, and presentation.
Prepare orders for pickup and provide a polished, brand-aligned handoff.
Support order entry, tracking, and timely completion.
Maintain organized, clean, and efficient finishing and retail areas.
Proactively identify and resolve quality or service issues.
Model Eyeglass World service standards and uphold visual, experiential, and operational brand standards.
Partner with the store team to deliver a consistent customer experience and support shared goals.